At a Glance
- Tasks: Be the friendly face of our college, supporting students and visitors at the front desk.
- Company: Join The Bedford College Group, a leading education provider in the South East Midlands.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for personal growth and development.
- Why this job: Make a difference in students' lives while gaining valuable customer service experience.
- Qualifications: GCSEs in English and maths, plus customer service experience.
The predicted salary is between 23557 - 26754 £ per year.
Location: Tresham College – Corby and Kettering Campuses
Salary: Between £23,557 and £26,754 per annum (Pro-Rata) DOE and Qualifications
Hours/Weeks: 16 hours per week – 36 weeks per year
Contract Type: Permanent – Term Time
Employer: The Bedford College Group
Working Pattern: 17:00 to 21:00 on Mondays and Wednesdays at the Corby Campus, and 17:00 to 21:00 on Tuesdays and Thursdays at the Kettering Campus.
Important Information: This is a UK-based contract, and you are required to have the Right to Work in the UK. We are unable to offer sponsorship. Any offer of employment will be subject to evidence of your Right to Work in the UK.
About The Role: We are seeking an Evening Receptionist to join our Customer Contact and Admissions department. As an Evening Receptionist, you will support students and visitors and contribute to the smooth operation of the front desk and related services.
- Front of House & Customer Service: Deliver a warm, professional and welcoming first point of contact for visitors, customers, staff and students, maintaining high service standards and a positive College reputation.
- Reception & Operational Management: Manage the front desk, handle enquiries via phone, email and CRM systems, manage visitors, post, lost property, parking permits and switchboard calls.
- Student & Visitor Support: Provide frontline support, coordinate classroom directions, visitor bookings, ID cards, car parking requests and ensure safeguarding, GDPR and health & safety procedures are followed.
- Administrative & Team Support: Support the Advice & Admissions team with inbox management, welcome packs, stock checks, record‑keeping, opening and closing duties, and general administrative tasks.
- Professional & Statutory Responsibilities: Engage in recruitment events, training and development, and uphold safeguarding, equality, diversity and inclusion, and health & safety policies at all times.
About You:
- Qualifications & Technical Skills: GCSE (or equivalent) English and maths, with experience using computers, email, internet systems and maintaining accurate manual and digital records.
- Customer Service Experience: Proven experience in a customer-facing environment, handling challenging situations professionally, maintaining a polite telephone manner and delivering positive outcomes.
- Communication & Professional Conduct: Confident and effective communicator face-to-face, by phone and in writing, demonstrating professional behaviour, appearance and adherence to dress codes at all times.
- Teamwork & Workload Management: Able to work collaboratively in a busy, open-plan environment, prioritising tasks, remaining calm under pressure and contributing positively to team success and organisational values.
- Safeguarding & Flexibility: Committed to safeguarding, health & safety and professional boundaries, with a flexible approach to working patterns, willingness to update skills and ability to travel independently across campuses.
Interview Process: Interviews to be held on 11th February 2026. Successful candidates must demonstrate alignment to our organisational VISION values.
- Valuing Teamwork
- Improving Continuously
- Student Centred
- Inclusive
- Open and Caring
- Nurturing Education Excellence
About The Bedford College Group: The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is the largest provider of education in the South East Midlands, with over 15,000 students each year. The Group includes Bedford College, Central Bedfordshire College, Tresham College, Shuttleworth College, The Bedford Sixth Form, The Corby Sixth Form, and the National College for Motorsport, among others. The Group also operates community-based Learning Centres in Bedford, Corby and Kettering.
Safeguarding: The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to a thorough vetting process including an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974. Information about convictions must be declared during applications, with further guidance in the DBS filtering guide. The policy on Employment of Ex-Offenders is attached to this vacancy. Candidates who are barred from working with children are reminded it is a criminal offence to apply.
Evening Receptionist in Kettering employer: Central Bedfordshire College
The Bedford College Group is an exceptional employer, offering a supportive and inclusive work environment that prioritises professional development and employee well-being. As an Evening Receptionist, you will play a vital role in enhancing the student experience at our Corby and Kettering campuses, while enjoying flexible working hours and the opportunity to contribute to a community-focused educational institution. With a commitment to safeguarding and continuous improvement, we foster a culture of teamwork and respect, making it a rewarding place to grow your career.
Contact Details:
Central Bedfordshire College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Receptionist in Kettering
✨Tip Number 1
Get to know the college! Research Tresham College and its values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission.
✨Tip Number 2
Practice your customer service skills! As an Evening Receptionist, you'll be the first point of contact. Role-play with a friend or family member to handle different scenarios, from welcoming visitors to managing tricky enquiries.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. It shows us you're serious about the role and ready to represent the college.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're proactive and keen to join our team at The Bedford College Group.
We think you need these skills to ace Evening Receptionist in Kettering
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've handled challenging situations and maintained a positive attitude, as this is key for the Evening Receptionist role.
Tailor Your Application:Take a moment to customise your application to reflect the specific responsibilities mentioned in the job description. We love seeing candidates who understand what we do and how they can contribute to our team.
Be Professional and Personable:Your written application should reflect your communication skills. Keep it professional but also let your personality shine through. We’re looking for someone who can be warm and welcoming at the front desk!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Central Bedfordshire College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Evening Receptionist role. Familiarise yourself with the responsibilities listed in the job description, such as customer service and administrative tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact, prepare examples from your past experiences where you’ve excelled in customer service. Think of situations where you handled challenging inquiries or provided exceptional support, and be ready to share these during the interview.
✨Demonstrate Team Spirit
The Bedford College Group values teamwork, so be prepared to discuss how you work collaboratively in a busy environment. Share specific instances where you contributed positively to a team, prioritised tasks, or helped maintain a calm atmosphere under pressure.
✨Align with Their Values
Familiarise yourself with the organisational VISION values: Valuing Teamwork, Improving Continuously, Student Centred, Inclusive, Open and Caring, and Nurturing Education Excellence. Think of examples that reflect these values in your work ethic and be ready to discuss them during your interview.
