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- Tasks: Be the friendly face of our college, welcoming visitors and supporting students.
- Company: Join The Bedford College Group, a leading education provider in the South East Midlands.
- Benefits: Enjoy competitive pay, pension, discounts, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: GCSEs in English and maths, plus customer service experience.
- Other info: Flexible hours, supportive team, and a vibrant college environment.
The predicted salary is between 23557 - 26754 £ per year.
Location: Northamptonshire
Salary: Between £23,557 and £26,754 per annum (Pro-Rata) DOE and Qualifications
Expires: 10/04/2026 23:59
Role: Evening Receptionist
Location: Tresham College – Corby and Kettering Campuses
Salary/Benefits: Salary is between £23,557 and £26,754 per annum (Pro-Rata) DOE and Qualifications, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.
Hours/Weeks: 16 hours per week – 36 weeks per year
Working Pattern: Working hours are 17.00 to 21.00 Mondays and Wednesdays at our Corby Campus, and 17.00 to 21.00 on Tuesdays and Thursdays at our Kettering Campus.
Contract Type: Permanent – Term Time
This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.
About The Role
- Front of House & Customer Service: Deliver a warm, professional and welcoming first point of contact for visitors, customers, staff and students, maintaining high service standards and a positive College reputation.
- Reception & Operational Management: Efficiently manage the front desk, including handling enquiries via phone, email and CRM systems, managing visitors, post, lost property, parking permits and switchboard calls.
- Student & Visitor Support: Provide frontline support to students and visitors, coordinating classroom directions, visitor bookings, ID cards, car parking requests and ensuring safeguarding, GDPR and health & safety procedures are followed.
- Administrative & Team Support: Support the Advice & Admissions team with inbox management, welcome packs, stock checks, record‑keeping, opening and closing duties, and general administrative tasks.
- Professional & Statutory Responsibilities: Actively engage in recruitment events, training and development, and uphold safeguarding, equality, diversity and inclusion, and health & safety policies at all times.
About You
- Qualifications & Technical Skills: GCSE (or equivalent) English and maths, with experience using computers, email, internet systems and maintaining accurate manual and digital records.
- Customer Service Experience: Proven experience in a customer‑facing environment, handling challenging situations professionally, maintaining a polite telephone manner and delivering positive outcomes.
- Communication & Professional Conduct: Confident and effective communicator face‑to‑face, by phone and in writing, demonstrating professional behaviour, appearance and adherence to dress codes at all times.
- Teamwork & Workload Management: Able to work collaboratively in a busy, open‑plan environment, prioritising tasks, remaining calm under pressure and contributing positively to team success and organisational values.
- Safeguarding & Flexibility: Committed to safeguarding, health & safety and professional boundaries, with a flexible approach to working patterns, willingness to update skills and ability to travel independently across campuses.
For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.
Interviews to be held: TBC
Successful candidates must also be able to demonstrate alignment to our organisational VISION values:
- Valuing Teamwork: We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
- Improving Continuously: We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
- Student Centred: At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
- Inclusive: We celebrate differences and diversity, recognising that we can learn from each other.
- Open and Caring: We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
- Nurturing Education Excellence: We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
About The Bedford College Group
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.
Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.
Safeguarding our Students
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy. Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.
Evening Front Desk & Visitor Services Coordinator in England employer: Central Bedfordshire College
Contact Detail:
Central Bedfordshire College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Front Desk & Visitor Services Coordinator in England
✨Tip Number 1
Get to know the college! Research Tresham College and its values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of supporting students.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations at the front desk. We want to see how you keep your cool and maintain professionalism under pressure.
✨Tip Number 3
Be ready to showcase your teamwork abilities! We value collaboration, so come prepared with examples of how you've worked well in a team before. Highlight your flexibility and willingness to support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Evening Front Desk & Visitor Services Coordinator in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Evening Front Desk & Visitor Services Coordinator role. We want to see how you can bring value to our team!
Show Off Your Customer Service Skills: Since this role is all about front-of-house and customer service, share specific examples of how you've handled challenging situations in the past. We love hearing about your positive outcomes!
Be Professional and Personable: Your written application should reflect your communication style. Keep it professional but let your personality shine through! We’re looking for someone who can connect with students and visitors alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Central Bedfordshire College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Evening Front Desk & Visitor Services Coordinator role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities listed. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about front-of-house and customer service, be prepared to share specific examples of how you've handled challenging situations in previous roles. Think of times when you went above and beyond for a customer or resolved an issue effectively. This will demonstrate your ability to maintain high service standards.
✨Demonstrate Teamwork and Flexibility
The Bedford College Group values teamwork and flexibility, so be ready to discuss how you've worked collaboratively in past roles. Share examples of how you prioritised tasks in a busy environment and adapted to changing circumstances. This will show that you can contribute positively to the team and handle the dynamic nature of the job.
✨Align with Their Values
Familiarise yourself with the organisational VISION values of The Bedford College Group. During the interview, try to weave these values into your responses. For instance, talk about how you value inclusivity or how you strive for continuous improvement in your work. This will help you connect with the interviewers and show that you're a good cultural fit.