Admissions Adviser

Overview

We are currently seeking an Admissions Adviser to join our Customer Contact and Admissions department at The Bedford College Group. As an Admissions Adviser, you play an important role in the success of our students through:

• End-to-End Admissions Management – Handle applications from enquiry to enrolment, ensuring accurate records, timely communication, and alignment with admissions policies to maximise student conversion and retention.
• Customer-Focused Guidance – Deliver high-quality, impartial information and advice across multiple channels, helping prospective students make informed choices and supporting them through interviews, events, and enrolment.
• Collaboration & Communication – Act as a key liaison with curriculum teams, attend meetings, and ensure a two-way flow of information to support a seamless admissions process and resolve issues proactively.
• Systems & Data Integrity – Maintain and update CRM and student records systems, ensuring data accuracy, resolving errors, and supporting communication plans with personalised messaging.
• Statutory & Professional Standards – Uphold safeguarding, EDI, and health & safety policies, contribute to continuous improvement, and represent the college professionally across all campuses and customer interactions.

Qualifications & Professional Development – Holds Level 3 education (e.g. A-Levels), GCSEs in English and Maths (A-C), and is committed to ongoing development, including a Level 4 IAG qualification or willingness to achieve it.

Experience & Knowledge – Demonstrates experience in administration and customer-facing roles, with strong understanding of GDPR, client confidentiality, and working effectively with diverse backgrounds.

Skills & Abilities – Communication & IT Skills – Excellent written and verbal communication, high-level grammar, and strong IT proficiency; able to analyse data, learn new systems quickly, and provide advice across multiple channels.

Organisation & Teamwork – Highly organised and detail-oriented, able to manage competing priorities under pressure, work collaboratively, and build effective relationships with stakeholders.

Values, Safeguarding & Flexibility – Professional in behaviour and appearance, committed to safeguarding and equality, with a flexible approach to working hours and locations, and a willingness to continuously update skills. Successful candidates must also be able to demonstrate alignment to our organisational VISION values.

About The Bedford College Group – The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

• Valuing Teamwork – We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously – We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred – At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive – We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring – We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence – We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.