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- Tasks: Join us as a Senior Team Administrator, handling patient reception and administrative tasks.
- Company: Be part of CNWL, a leading NHS Trust providing integrated healthcare to diverse communities.
- Benefits: Enjoy flexible working options, generous leave, and training opportunities for career growth.
- Why this job: Make a real impact in healthcare while working in a supportive and inclusive environment.
- Qualifications: Relevant NVQ Level 3 or equivalent experience; strong communication and computer skills required.
- Other info: This role may involve direct contact with patients, enhancing your customer care skills.
The predicted salary is between 36000 - 60000 £ per year.
The post holder will be responsible for clerical/reception duties within the Community Living Well Service. You will be expected to have an excellent telephone manner and to be courteous and kind to patients and other staff at all times. In addition, you will assist in the reception of patients to the service and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant staff. A principal role of the post is to maintain the administrative systems relating to patients' appointments. To be responsible for the management of all IAPT systems and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for Service Managers and the Admin Lead. The successful applicant may have contact with patients or service users.
As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working in our healthcare settings.
Main duties of the job
- Ensure a high standard of customer service is provided to patients and visitors at all times.
- Cover reception, assist with appointment booking ensuring that correct metrics are recorded for waiting time pathways.
- Answer telephone queries and help with patient/GP/key worker enquiries.
- Liaise with the clinical team to book appointments and send out appointments/maps where appropriate.
- Register new patients onto the IAPT system and contact them for appointments.
- Provide clerical support as required to the unit.
- Check that the reception/clinical areas are clean and tidy and maintain a safe, pleasant environment for patients, visitors and staff.
Communication
- Inform patients if there is a known delay to their appointment.
- Ensure telephone enquiries are dealt with appropriately.
- Send letters and reports to referring other services if necessary.
- Respect the privacy and dignity of patients whilst carrying out duties.
- Liaise with the estates department to log maintenance requests and follow up if the job is not undertaken within 24 hours.
Essential Skills & Abilities
- Good level of English language demonstrated through effective written and verbal skills.
- Computer keyboard skills.
- Experience in using Microsoft computer packages e.g. Word, Excel.
- Methodical and numerate.
- Friendly and efficient telephone manner.
- Ability to work unsupervised.
- Flexible approach to work.
- Excellent interpersonal skills and ability to communicate effectively with people internal and external to the organisation.
- Strong customer care skills including experience dealing with upset and angry individuals.
- Able to deal with stress in a calm and appropriate manner.
Experience & Knowledge
- Dealing with the public.
- Ability to work as part of a team as well as on own initiative.
- Previous knowledge of patient administration systems.
- Understanding of issues relating to the NHS.
Personal Attributes
- Mature personality.
- Able to work under pressure and meet tight deadlines.
- Aware of patient confidentiality.
- Adaptable and able to manage change.
- Smart appearance.
- Pleasant disposition.
- Reliable work record.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Senior Team Administrator employer: Central and North West London NHS Foundation Trust
Contact Detail:
Central and North West London NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Team Administrator
✨Tip Number 1
Familiarise yourself with the IAPT systems and patient administration processes mentioned in the job description. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your telephone communication skills, as a friendly and efficient telephone manner is crucial for this position. Consider role-playing common scenarios you might encounter when dealing with patients or their families.
✨Tip Number 3
Research CNWL and their commitment to diversity and community involvement. Being able to discuss how you align with their values during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've handled stressful situations in previous roles, especially those involving customer care. This will showcase your ability to remain calm and effective under pressure, which is essential for this job.
We think you need these skills to ace Senior Team Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your administrative skills, customer service experience, and any familiarity with NHS systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Communication Skills: Since the role requires excellent communication, emphasise your verbal and written communication skills. Provide examples of how you've effectively dealt with customers or patients in past roles.
Showcase Adaptability: The job mentions the need to work under pressure and manage change. Include examples from your past where you successfully adapted to new situations or handled stressful environments.
How to prepare for a job interview at Central and North West London NHS Foundation Trust
✨Showcase Your Customer Service Skills
As a Senior Team Administrator, you'll be interacting with patients and staff regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Demonstrate Your Organisational Abilities
Highlight your experience with managing administrative systems and patient records. Discuss specific tools or methods you use to stay organised, as this role requires meticulous attention to detail.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle stressful situations, such as dealing with upset patients. Think of scenarios where you've successfully managed similar challenges and be ready to explain your approach.
✨Familiarise Yourself with NHS Protocols
Understanding NHS operations and patient confidentiality is crucial. Brush up on relevant policies and be ready to discuss how you would apply them in your role, showing your commitment to patient care and safety.
