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- Tasks: Join a dynamic team providing urgent care support and triage for patients in crisis.
- Company: Central and North West London NHS Foundation Trust, a leader in healthcare services.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Be part of a vital service that supports mental health and patient care in the community.
- Qualifications: Must be a registered clinician with experience in acute or community settings.
- Other info: Opportunity for career growth and to work in a supportive, multidisciplinary environment.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen to join our Urgent Care Service as Practitioners in either our Single Point of Access (SPA) or our Central Flow Hub (CFH), or to rotate between the two. We are looking for experienced and motivated Band 5 or Band 6 healthcare professionals (nurses, social workers or occupational therapists) to become part of our dynamic service based in a convenient central London location in Victoria.
Service Description
SPA provides telephone triage, signposting, advice and support 24 hours a day, seven days per week, 365 days a year for patients, carers, GPs and other referrers. There will also be the opportunity to join our newly developed out of hours crisis response service, which provides face to face assessment and triaging to crisis alternative services overnight. CFH is the central point for all bed management referrals, coordinating and managing adult acute mental health beds across CNWL.
Responsibilities
- For SPA: Work as part of a multidisciplinary team, managing crisis calls, undertaking clinical triage, referring callers into secondary adult mental health services where appropriate, signposting callers into non-statutory third sector services. Undertake initial triage and assessments for people referred into the service, coordinate shifts, supervise junior staff.
- For CFH: Oversee daily coordination and management of bed availability across CNWL sites, ensure a smooth and efficient flow of patients by managing requests, tracking bed status and facilitating timely transitions/admissions. Manage bed resources effectively, support senior practitioners in assessing and prioritising patients requiring urgent care.
Qualifications
Essential Experience: Previous experience of a clinician in an acute or community setting.
Essential Knowledge and Skills: Ability to communicate at all levels with the multidisciplinary team and external stakeholders. Good IT skills, including experience of working with Microsoft Office. Ability to communicate in writing, and skills in writing letters and reports. Ability to communicate, triage and assess clinical information over the telephone.
Essential Education: Current NMC/HCPC Registered as RMN, OT or SW. Evidence of relevant Continuous Professional Development.
Desirable: Mentorship qualification.
Safeguarding: CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Single Point of Access / Central Flow Hub (Urgent Care) Practitioner in City of London employer: Central and North West London NHS Foundation Trust
Contact Detail:
Central and North West London NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Single Point of Access / Central Flow Hub (Urgent Care) Practitioner in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work at Central and North West London NHS Foundation Trust. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your clinical triage skills. Think of real-life scenarios where you had to manage crisis calls or coordinate patient flow. We want to see how you handle pressure!
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've used technology in your previous roles, especially with Microsoft Office. We love candidates who can navigate digital tools with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team in urgent care.
We think you need these skills to ace Single Point of Access / Central Flow Hub (Urgent Care) Practitioner in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills for the Single Point of Access or Central Flow Hub roles. We want to see how your background fits with our dynamic service!
Showcase Your Communication Skills: Since communication is key in this role, emphasise your ability to communicate effectively with multidisciplinary teams and external stakeholders. We love seeing examples of how you've done this in your previous roles!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured letters and reports, so make sure your writing reflects that. It’ll help us see your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Central and North West London NHS Foundation Trust
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Single Point of Access / Central Flow Hub Practitioner. Familiarise yourself with the key tasks like telephone triage, managing crisis calls, and coordinating bed availability. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with multidisciplinary teams and external stakeholders, be prepared to discuss your communication style. Think of examples where you've effectively communicated clinical information or triaged patients over the phone. This will highlight your ability to handle the demands of the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responding to situations you might face in the role, such as managing a high volume of crisis calls or coordinating patient admissions. This will show that you're ready to think on your feet.
✨Demonstrate Your Commitment to Continuous Learning
Highlight any relevant Continuous Professional Development you've undertaken, especially if it relates to urgent care or mental health. Discussing your commitment to ongoing learning will resonate well with the interviewers, showing that you're dedicated to providing the best care possible.
