Associate Director of Transformation (Reactive Care)

Job Overview

The Associate Director of Transformation, Reactive Dare will be a pivotal member of the Hillingdon Health and Care Partners [HHCP] core team. HHCP have agreed an improvement programme that will deliver, high quality, innovative, integrated and sustainable reactive care for the population of Hillingdon.

The postholder will be responsible for delivery of this programme.

Main duties of the job

The programme focuses on Place strategic objectives that when achieved will ensure that the system meets the targets and delivers the model of care and levels of performance required as part of the new hospital development:

• The reduction of avoidable attendances and admissions for unplanned care
• Establishing efficient flow within and across HHCP Partners including delivery of effective and integrated pathways for same day urgent and emergency care (reactive care)
• Embedding an integrated model of admission avoidance and discharge that maintains and stretches Place ambitions to reduce numbers of patients within long length of stay categories and supporting people to return to their usual places of residence at the earliest appropriate point

The role will require building and maintaining relationships with a wide range of stakeholders and partners across Place.

To deliver these objectives, the post holder will need to have excellent programme management skills, be able to work at various levels with key stakeholders in the health and wider community and align strategic outcomes with operational delivery.

Working for our organisation

• Be part of a forward-thinking, supportive leadership team.
• Shape the future of reactive care in Hillingdon, making a tangible impact on residents\’ lives.
• Access to ongoing professional development and leadership opportunities.
• Work in a collaborative environment that values innovation, co-production, and continuous improvement.

Detailed Job Description And Main Responsibilities

• Service improvement and programme management
• Identify, describe and quantify the impact of service improvements required to deliver a high functioning integrated urgent and emergency care system
• Bring to bear knowledge and experience of best practice in regards to new models of care, operational delivery standards and transformation programmes
• Embed a quality improvement framework within programme and operational delivery models in line with the existing partnership approach working with HHCP Partners and their transformation teams to drive change
• Use data (population and service level) to underpin service design, programme decisions and recommendations
• Provide system wide leadership and direction to the reactive care system in Hillingdon
• Establish a robust programme management approach to delivery including; clear, measurable KPIs, deliverables and milestones; mechanisms for monitoring and reporting; clear lines of accountability that report through to the HHCP Executive Oversight Board.
• Report and make recommendations to the relevant committees and boards to ensure that the programme remains on track and where slippage is identified that clear, timely and robust recovery plans are actioned
• Work within the ICS strategy for urgent and emergency care, working with NW London colleagues to maintain alignment and share learning and best practice.
• Leadership and management
• Work in partnership with clinical leads across the system to ensure that service models are clinically led and owned.
• Ensure that services are developed to best deliver the required outcomes and patient experience, agnostic of provider.
• Proactively work with service leads from across primary, community, social and secondary care to ensure that provision of reactive care is responsive to the needs of our residents
• Ensure that the delivery of the reactive programme supports the reduction of inequalities experienced by residents in our local system
• Provide leadership to individuals across partnership organisations working on the reactive care programme, supporting cross-organisational working through setting clear shared objectives.
• Form part of the core team for HHCP including participation in PMO meetings and processes
• Where appropriate adhere to the relevant performance management policies and processes including appraisal processes, objective setting and reviews
• Engagement and partnership working
• Ensure that appropriate analysis is undertaken as part of any service change or development to identify any potential impact on population groups or interdependencies with other services (EQIAs, HIAs, QIAs) and that where a potential negative impact is identified mitigations are developed in partnership with the relevant stakeholders.
• Ensure that communications and information required to support service changes are produced and disseminated in line with best practice standards and developed where appropriate in partnership with stakeholders and residents
• Use of resources
• Work with partners and colleagues across planning and finance teams to ensure that services are developed and run in a manner that makes best use of system resources
• Use data to monitor and review the impact of any investments or resource allocations to ensure that the expected benefits are derived and, where that is not the case, implement recovery plans and/or re allocate resource accordingly.
• Data and reporting
• Develop a clear and concise suite of data to demonstrate performance and delivery against stated performance targets and areas for recovery
• Use population-level data to support identification of activity and outcome trends within reactive care and where appropriate make recommendations to address them
• Fully engage with and support system-wide analysis of data to manage interdependencies across HHCP programmes such as planned care, end of life, mental health and children and young people’s care
• Equality and diversity
• Ensure that the programme maintains and supports equity of access for all individuals and groups and that programme goals do not negatively impact on specific groups in a manner inconsistent with equality and diversity duties

Person specificationQualifications

• Master’s degree or demonstrable equivalent experience showing ability to understand and resolve complex and conflictual concepts and practical challenges
• Programme management qualification or demonstrable experience of managing complex programmes

Knowledge, Skills & Experience

• Experience of leading system wide transformational change in a challenging resource environment
• Experience of reactive care improvement and best practice
• Significant experience in a senior strategic service improvement and/or performance management role in the public sector
• Significant senior operational management and professional experience
• Strong track record of working across a range of organisations to achieve significant change and improve service outcomes
• Experience in stakeholder engagement across statutory partners as well as with patients and public
• Evidence of working in partnership with clinical colleagues to deliver sustainable service improvement
• Experience of managing large, complex programmes in challenging political environments
• Experience of building personal and professional credibility with clinical teams and staff
• Experience in developing business cases and managing service improvement projects to time and budget
• Understanding and experience of application of evidence based improvement methodologies from inside and outside the health service and public sector
• Understanding of the political agenda for health and social care
• Advanced Keyboard and IT skills and fully familiar with Microsoft Office Software Packages

Skills

• Excellent communication skills

Leadership

• Excellent leadership, influencing skills and demonstrate professional credibility
• Capacity to think strategically and take a whole

#J-18808-Ljbffr