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- Tasks: Lead a team to provide top-notch tech support and ensure smooth operations.
- Company: Join Centorrino Technologies, a recognised Great Place to Work in Australia.
- Benefits: Enjoy extensive training, discounts, and a choice of IT equipment.
- Other info: Be part of a diverse and inclusive team that values innovation.
- Why this job: Make a real impact by enhancing customer experiences with technology.
- Qualifications: Passion for tech, strong communication skills, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. I'm on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Eltham.
What You'll Do:
- Ensuring the smooth day to day operations of the customers operations.
- Coordinate and deliver high-quality, onsite technical support to customers at various locations, ensuring timely resolution of issues.
- Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
- Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
- Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performance work environment.
- Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
- Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
- Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
- Ensure adherence to company policies, procedures, and security protocols in all support activities.
- Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
- Identify and implement process improvements to streamline operations.
- Collaborate with other departments to deliver the best quality solutions.
What You'll Bring:
- A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
- A keen interest in technology and a strong desire to ensure that all technology is functioning optimally.
- You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
- Effective communication skills when troubleshooting technical issues.
- You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
- A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
- Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
- Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.
Why You'll Love Working Here:
- Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work!
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Desktop Support Officer - Site Lead (Education) in London employer: Centorrino Technologies
Contact Detail:
Centorrino Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Officer - Site Lead (Education) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech community, especially those who work at Centorrino Technologies. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical know-how during interviews or networking events. Bring along examples of how you've solved tech issues in the past, especially if they relate to customer service—this will really impress them!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Keep an eye on the Centorrino Technologies website and apply directly through there. This shows your enthusiasm and commitment to being part of their awesome team.
✨Tip Number 4
Stay positive and adaptable! The tech world is always changing, so be ready to learn and grow. Show that you’re flexible and willing to tackle unusual situations—this mindset is exactly what they’re looking for in a Desktop Support Officer.
We think you need these skills to ace Desktop Support Officer - Site Lead (Education) in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for tech and customer service right from the start. Share examples of how you've helped others with their tech issues, whether it's friends, family, or in a professional setting. This will help us understand your genuine interest in the role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills, as this will make it easier for us to see why you’d be a great fit for our team. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Centorrino Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the devices you'll be supporting like Macs, PCs, and tablets. Be ready to discuss common issues and solutions you've encountered in the past, as this will show your passion for technology and problem-solving.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you helped someone resolve a tech issue, and highlight your ability to communicate clearly and calmly under pressure. This is key for a role that focuses on enhancing the customer experience.
✨Demonstrate Leadership Qualities
Since this role involves supervising and mentoring a team, be ready to share your experiences in leading others. Talk about how you've fostered collaboration and high performance in past positions, and any training initiatives you've implemented to help your team grow.
✨Be Ready to Discuss Process Improvements
Think about ways you've identified and implemented process improvements in your previous roles. Be prepared to discuss specific examples where your initiatives led to better efficiency or customer satisfaction, as this aligns with the company's focus on continuous improvement.