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- Tasks: Provide friendly onsite tech support in educational settings and troubleshoot various devices.
- Company: Join Centorrino Technologies, a recognised Great Place to Work in 2024-25.
- Benefits: Enjoy extensive training, discounts, and a choice of IT equipment.
- Other info: Be part of a diverse team that values innovation and creativity.
- Why this job: Make a real impact in education while growing your tech skills.
- Qualifications: Passion for customer service and experience with hardware/software troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we are a passionate community dedicated to delivering outstanding technology solutions, recognized as a Great Place to Work in 2024-25 and one of Australia’s Best Places to Work Medium Size. We are expanding and looking for a Desktop Support Officer (Education) to provide high-quality onsite technical support in educational environments. This full-time role involves working directly with educational staff and students to ensure reliable operation of IT systems and technology. You will work with a variety of devices including PCs, Macs, tablets, AV equipment, and networked infrastructure, supporting the educational mission through effective technology service and support.
Key Responsibilities
- Provide timely and friendly onsite technical support to educational users including staff and students.
- Support and troubleshoot hardware and software across PCs, Macs, tablets, and associated classroom technology.
- Assist with setup, maintenance, and repair of Audio Visual (AV) and other educational technology.
- Develop strong rapport with end-users to encourage feedback and continuous improvement.
- Collaborate with colleagues to improve support processes and documentation.
- Manage technology incidents to resolution and liaise with third-party vendors when necessary.
- Maintain accurate records of incidents and solutions to facilitate effective knowledge sharing.
Skills and Qualifications
- Passion for exceptional customer service with experience supporting users in education or similar environments.
- Strong troubleshooting abilities across hardware and software platforms, including both Windows and Mac environments.
- Good understanding of educational technology such as AV equipment and interactive devices.
- Excellent communication skills, able to explain technical issues clearly to non-technical users.
- Positive attitude, flexibility, and the ability to work independently as well as part of a team.
- Willingness to learn new technologies and adapt to evolving educational needs.
Why You’ll Love Working Here
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Desktop Support Officer (Education) in London employer: Centorrino Technologies
Contact Detail:
Centorrino Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Officer (Education) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Centorrino Technologies on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to desktop support in education. Think about how you’d handle specific tech issues and be ready to share your troubleshooting stories.
✨Tip Number 3
Show off your passion for customer service! During interviews, highlight your experiences where you’ve gone above and beyond to help users, especially in educational settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our awesome team!
We think you need these skills to ace Desktop Support Officer (Education) in London
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for supporting educational environments shine through. We want to see how your experience aligns with our mission to enhance learning through technology.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use simple language to explain your technical skills and experiences, especially when it comes to troubleshooting and supporting various devices.
Highlight Your Customer Service Skills: Since this role involves working closely with staff and students, emphasise your customer service experience. Share examples of how you've successfully resolved issues and built rapport with users in the past.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Centorrino Technologies!
How to prepare for a job interview at Centorrino Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and Mac environments, as well as any educational technology like AV equipment. Be ready to discuss specific troubleshooting scenarios you've encountered in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing support to staff and students, think of examples where you've delivered exceptional customer service. Highlight how you built rapport with users and resolved their issues effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific technical issues or user complaints. Practise articulating your thought process clearly, as communication is key in this role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Team Spirit
Centorrino Technologies values collaboration, so be prepared to discuss how you've worked with others to improve processes or solve problems. Share examples of how you’ve contributed to a team environment and supported your colleagues.