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For Companies At a Glance
- Tasks: Support customers and teams with advanced IP CCTV and video surveillance solutions.
- Company: Join a global leader in surveillance technology based in London.
- Benefits: Enjoy a stable office role with opportunities for growth and development.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a client-focused environment.
- Qualifications: 3+ years in technical support, preferably with IP CCTV or IT systems.
- Other info: Microsoft/Cisco certifications are a plus; strong communication skills required.
The predicted salary is between 28800 - 33600 ÂŁ per year.
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Direct message the job poster from Cento
Specialist Recruitment Consultant | Building Services (UK) | Talent Acquisition for MEP, Consulting & Construction Sectors – sv@centogroup.com
Sick of being out in the field?
Want to move away from callouts and shift into a more stable, technical office-based role?
This could be your next move.
We\’re working with a global surveillance technology company that’s looking for a Technical Support Engineer to join their London team. You’ll be the technical go-to person for both customers and internal teams – helping them get the most from advanced IP CCTV and video surveillance solutions.
What you’ll do:
- Provide technical support and training to sales and support teams
- Assist customers with setup, troubleshooting, and product demos
- Present technical details in meetings, webinars, and live demos
- Act as a bridge between support, R&D, and sales on all technical issues
What we’re looking for:
- 3+ years\’ experience in technical support for IP CCTV or IT/network-based systems
- Good understanding of network configuration, CCTV interoperability, and B2B security systems
- Confident in delivering presentations and product training to a variety of audiences
- Microsoft/Cisco certifications or IT qualifications preferred
- Strong communication and documentation skills
This is a fantastic opportunity for someone who’s ready to step away from tools and callouts, and use their technical expertise in a client-focused office role with room to grow.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering, Customer Service, and Information Technology
-
Industries
Security and Investigations, IT Services and IT Consulting, and Wholesale Appliances, Electrical, and Electronics
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Technical Support Engineer employer: Cento
Contact Detail:
Cento Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in IP CCTV and video surveillance technology. Being knowledgeable about current advancements will not only help you in interviews but also demonstrate your passion for the field.
✨Tip Number 2
Practice your presentation skills by conducting mock demos or training sessions with friends or colleagues. This will boost your confidence and prepare you for delivering technical details effectively during interviews.
✨Tip Number 3
Network with professionals in the security and IT sectors, especially those who work with IP CCTV systems. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the job.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their specific offerings will allow you to tailor your discussions and show how your skills align with their needs during the interview process.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially with IP CCTV or IT/network-based systems. Emphasise relevant skills such as network configuration and B2B security systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you provided technical support or training, and how you can bridge the gap between support, R&D, and sales.
Highlight Certifications: If you have Microsoft or Cisco certifications, make sure to include them prominently in your application. These qualifications are preferred and can set you apart from other candidates.
Prepare for Technical Questions: Anticipate technical questions related to IP CCTV and video surveillance solutions. Be ready to discuss your troubleshooting methods and how you would assist customers in setup and product demos.
How to prepare for a job interview at Cento
✨Showcase Your Technical Expertise
Make sure to highlight your experience with IP CCTV and network-based systems. Be prepared to discuss specific projects or challenges you've faced, and how you resolved them. This will demonstrate your hands-on knowledge and problem-solving skills.
✨Prepare for Technical Presentations
Since the role involves delivering presentations and product training, practice explaining complex technical concepts in simple terms. Use examples from your past experiences to illustrate your points, and be ready to answer questions from a non-technical audience.
✨Understand the Company’s Products
Research the global surveillance technology company and its products thoroughly. Familiarise yourself with their IP CCTV solutions and any recent developments in the industry. This will show your genuine interest in the role and help you engage more effectively during the interview.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to questions, showcasing your ability to bridge gaps between technical and non-technical teams.
