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For Companies At a Glance
- Tasks: Lead and manage service operations, ensuring exceptional customer service and team performance.
- Company: Cento is a dynamic company focused on delivering top-notch service solutions.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Join a vibrant team, make an impact, and develop your leadership skills in a rewarding role.
- Qualifications: Experience in a leadership role with strong organisational and communication skills required.
- Other info: This is a full-time, permanent position based in Bath.
The predicted salary is between 28800 - 42000 £ per year.
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This range is provided by Cento. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Service Manager
Location: Bath
Salary: Competitive, dependent on experience
Employment Type: Full-time, Permanent
Job Overview
We are seeking a proactive and experienced Service Manager to lead and manage service operations for a client in the Bath area. The ideal candidate will ensure the delivery of exceptional customer service, manage a team of engineers and support staff, and drive operational excellence across all service activities.
Key Responsibilities
- Oversee day-to-day service operations, including scheduling, resource planning, and job allocation
- Manage and motivate a team of engineers, ensuring high performance and compliance with company standards
- Maintain strong relationships with clients, resolving issues promptly and professionally
- Ensure health and safety compliance and adherence to industry regulations
- Monitor KPIs and service performance, reporting to senior management
- Identify opportunities for process improvements and cost efficiencies
Requirements
- Proven experience in a Service Manager or similar leadership role
- Strong understanding of service delivery, ideally within fire & security, electrical, or mechanical sectors
- Excellent organisational and communication skills
- Ability to manage and develop teams effectively
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Staffing and Recruiting
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Service Manager employer: Cento
Contact Detail:
Cento Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific service operations in the fire & security, electrical, or mechanical sectors. Understanding the nuances of these industries will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 2
Network with professionals in the Bath area who are already working in similar roles. Engaging with them can provide insights into the company culture at Cento and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff and improved service delivery, as this is crucial for the Service Manager position.
✨Tip Number 4
Research Cento's values and recent projects. Tailoring your conversation during interviews to reflect their mission and demonstrating how your skills can contribute to their goals will show that you're genuinely interested in the role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly in the fire & security, electrical, or mechanical sectors. Use specific examples to demonstrate your leadership skills and operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your proactive approach and experience can contribute to exceptional customer service and team management at Cento.
Highlight Key Achievements: In your application, emphasise any key performance indicators (KPIs) you have successfully managed in previous roles. This will show your ability to monitor and improve service performance effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Manager role.
How to prepare for a job interview at Cento
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past.
✨Demonstrate Customer Service Excellence
Highlight your experience in delivering exceptional customer service. Share specific instances where you resolved client issues effectively and maintained strong relationships.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to service management. Be ready to discuss how you've monitored and improved service performance in previous roles.
✨Prepare for Operational Challenges
Think about potential challenges in service operations and how you would address them. This could include resource planning or compliance with health and safety regulations.
