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For Companies At a Glance
- Tasks: Coordinate service activities and provide top-notch customer support daily.
- Company: Join a dynamic team in the Fire and Security industry, dedicated to excellence.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values communication and teamwork.
- Qualifications: Strong customer service skills and proficiency in MS Office are essential.
- Other info: Ideal for those eager to learn and grow in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
The Role To administer and coordinate service and remedial work activities for the team supporting the Senior Coordinator and Service Manager. To provide excellent customer service to internal colleagues and external customers through effective verbal and written communications. Responsibilities: * Check all engineers have sufficient jobs booked per day and they have minimum equipment required. * Schedule all relevant PPMs. * Check all new faults are logged. * Order items required for stock or jobs from preferred supplier. * Check all other outstanding and any overdue maintenances and arrange to be scheduled where appropriate. * Manage revelant calls between stakeholders. * Quote and send aftercare maintenance agreements to new and existing customers. * Support other teams with incoming customer calls. * Other duties as requested by line manager. Requirements: Essential * Excellent customer service skills and experience in customer correspondence. * Excellent communication skills including both verbal and written. * Good knowledge of MS products, word, excel, powerpoint and confident using IT software. * Good knowledge of Cash4Windows, Joblogic or equivalent CRM systems * Excellent attention to detail and sound problem-solving skills, including proactive thinking. * Excellent organisation and prioritisation skills, with the ability to multitask. * Willingness to learn new systems and technologies in a fast past environment. Desirable * Previous experience in a co-ordination role. * Previous experience of working within Fire, Security industry
Service Coordinator employer: Cento
Contact Detail:
Cento Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Cash4Windows and Joblogic. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your customer service skills by reflecting on past experiences where you successfully resolved issues or improved customer satisfaction. Be ready to share these examples during your conversation with us.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule for a typical day as a Service Coordinator. This will show us that you understand the role's demands and are proactive in your approach.
✨Tip Number 4
Research the fire and security industry to understand current trends and challenges. This knowledge will not only impress us but also help you articulate how you can contribute to our team effectively.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant coordination roles. Use specific examples that demonstrate your communication skills and attention to detail.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Service Coordinator role. Mention how your skills align with the responsibilities listed in the job description, particularly your experience with scheduling and managing communications.
Showcase Relevant Skills: Emphasise your proficiency in MS products and any CRM systems you have used. Provide examples of how you've successfully managed multiple tasks or solved problems in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and professional communication is key, especially for a role that requires excellent written skills.
How to prepare for a job interview at Cento
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and resolve issues.
✨Demonstrate Your Organisational Skills
The position involves multitasking and prioritising various responsibilities. Discuss your methods for staying organised, such as using tools or techniques that help you manage your workload efficiently.
✨Familiarise Yourself with Relevant Software
Make sure you have a good understanding of MS products and any CRM systems mentioned in the job description, like Cash4Windows or Joblogic. Being able to discuss your experience with these tools will show your readiness for the role.
✨Prepare for Problem-Solving Scenarios
Given the emphasis on attention to detail and proactive thinking, be ready to tackle hypothetical problem-solving scenarios during the interview. Think about how you would approach common challenges in a service coordination role.
