At a Glance
- Tasks: Lead a team to deliver top-notch fire and security services while driving operational excellence.
- Company: Established Fire & Security business with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, company vehicle, bonus scheme, pension, and ongoing training.
- Other info: Great career progression opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact in a vital industry while developing your leadership skills.
- Qualifications: Experience in service delivery management and a strong technical background in fire and security.
The predicted salary is between 50000 - 50000 £ per year.
- Service Delivery Manager - Mansfield
- Mansfield / permanent / £50,000 Per annum
Service Delivery Manager | Mansfield | Up to £50,000 + Company Vehicle/Car Allowance + Bonus + Benefits
We're recruiting on behalf of a well-established Fire & Security business seeking an experienced Service Delivery Manager to lead their service operation.
Reporting to the Managing Director, you'll oversee the delivery of maintenance, reactive service, and small works while driving operational performance, customer satisfaction, and continuous improvement.
The Role
As Service Delivery Manager, you'll lead a team of engineers and support staff, ensuring service delivery meets customer expectations, contractual requirements, and business objectives.
You'll monitor key performance indicators, improve operational efficiency, and build strong relationships with customers while supporting the continued growth of the business.
Key Responsibilities
- Manage the day-to-day delivery of maintenance, reactive service, and small works.
- Monitor and improve KPIs including SLA performance, first-time fix rates, engineer utilisation, and customer satisfaction.
- Lead, motivate, and develop service engineers and support teams.
- Build and maintain strong customer relationships, acting as the key escalation point for service issues.
- Drive operational improvements to increase efficiency, profitability, and service quality.
- Support budgeting, forecasting, and commercial performance.
- Provide technical leadership across Fire Alarms, CCTV, Access Control, Intruder Alarms, Emergency Voice Communication, and EAS systems.
- Ensure compliance with industry standards and promote the use of new technologies and service management systems.
About You
You'll have
- Previous experience in a Service Delivery Manager, Service Manager, Operations Manager, or similar leadership role.
- A strong technical background within the Fire & Security industry.
- Proven experience leading and developing service teams.
- Excellent communication and customer relationship skills.
- Strong commercial awareness and experience managing KPIs.
- Good IT skills and a full UK driving licence.
Experience with field service management software (such as Uptick) and knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, or NSI standards would be advantageous.
- What's on Offer
- Company vehicle or car allowance
- Bonus scheme
- Pension
- Ongoing training and professional development
- Genuine career progression opportunities
- #J-18808-Ljbffr
Service Delivery Manager - Mansfield employer: Cento
As a leading safety and risk management business based in North West London, we pride ourselves on our client-focused approach and commitment to high standards. Joining us as the Head of Fire offers you the unique opportunity to shape and lead a new service line within a supportive and entrepreneurial environment, with a comprehensive benefits package and clear pathways for career progression in a rapidly growing organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Mansfield
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Cento and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Cento.
We think you need these skills to ace Service Delivery Manager - Mansfield
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Cento will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Cento specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Cento
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Cento. It shows you’re proactive about your professional development!
