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- Tasks: Manage service delivery and client relationships across multiple security sites.
- Company: Dynamic security firm focused on innovation and client satisfaction.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Join a team where your technical skills can shine and make a real difference.
- Qualifications: Experience in security systems and strong client management skills required.
- Other info: Home-based role with travel to client sites within the M25.
The predicted salary is between 42000 - 66000 £ per year.
Key Responsibilities:
- Manage day-to-day service delivery across multiple security sites
- Act as the main point of contact for key clients
- Monitor engineer performance and SLA compliance
- Analyse service data and produce performance reports
- Oversee small works, surveys and service improvements
- Coordinate with engineers, subcontractors and internal teams
- Identify opportunities to improve service and grow accounts
- Ensure all works comply with industry standards and regulations
Technical Focus:
- CCTV systems
- Access Control
- Intruder alarms (basic)
- Enterprise platforms such as: C-Cure, Lenel, Gallagher
Experience:
- Background as a field engineer within security systems
- Previous experience in a Service Manager / Account Manager role
- Strong technical knowledge of CCTV and access control systems
- Experience managing enterprise-level sites
- Ability to interpret data and manage SLA performance
- Excellent communication and client management skills
- Organised, proactive and commercially aware
Overview:
We are seeking an experienced Service Account Manager to oversee service delivery across a portfolio of client sites. This role is ideal for someone with a strong technical background who has progressed from engineering into management and understands enterprise-level security systems. You will be responsible for maintaining high service standards, managing client relationships, and ensuring contractual SLAs are consistently achieved.
Service Account Manager in London employer: Cento
Contact Detail:
Cento Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Service Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge of CCTV systems and access control. Be ready to discuss how you've managed service delivery and improved client relationships in your previous roles. We want to see that you can walk the talk!
✨Tip Number 3
Showcase your analytical skills! Bring examples of performance reports you've created or data you've interpreted to demonstrate your ability to manage SLA compliance. This will help us see how you can add value to our team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and ready to take on the challenge of managing service delivery across multiple sites.
We think you need these skills to ace Service Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in security systems and any relevant management roles to show us you’re the perfect fit for the Service Account Manager position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience aligns with our needs. Don’t forget to mention specific examples of your achievements in managing service delivery and client relationships.
Show Off Your Technical Knowledge: Since we’re looking for someone with a strong technical focus, make sure to include any relevant certifications or training related to CCTV systems, access control, and other security technologies. This will help us see your expertise right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows us you’re keen to join StudySmarter!
How to prepare for a job interview at Cento
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CCTV systems, access control, and intruder alarms. Be ready to discuss specific technologies like C-Cure, Lenel, and Gallagher, as well as how they apply to service delivery. This will show that you’re not just a manager but someone who understands the technical side of things.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you improved service delivery or resolved issues quickly. Highlighting your communication skills and proactive approach will demonstrate that you can be the main point of contact for key clients.
✨Be Data Savvy
Since analysing service data and producing performance reports is part of the role, come prepared with examples of how you've used data to drive improvements in service delivery. Discuss any experience you have with monitoring SLA compliance and how you’ve interpreted data to enhance performance.
✨Demonstrate Organisational Skills
As a Service Account Manager, being organised is crucial. Share strategies you’ve used to manage multiple sites and coordinate with engineers and subcontractors. Showing that you can juggle various responsibilities while maintaining high service standards will set you apart from other candidates.
