Service Account Manager in City of London

Service Account Manager – Security | South East (home-based, client sites within the M25) | Up to £55,000 depending on experience + car / allowance

Key Responsibilities

• Manage day-to-day service delivery across multiple security sites
• Act as the main point of contact for key clients
• Monitor engineer performance and SLA compliance
• Analyse service data and produce performance reports
• Oversee small works, surveys and service improvements
• Coordinate with engineers, subcontractors and internal teams
• Identify opportunities to improve service and grow accounts
• Ensure all works comply with industry standards and regulations

Technical Focus

• CCTV systems
• Access Control
• Intruder alarms (basic)
• Enterprise platforms such as:
  • C-Cure
  • Lenel
  • Gallagher

Experience

• Background as a field engineer within security systems
• Previous experience in a Service Manager / Account Manager role
• Strong technical knowledge of CCTV and access control systems
• Experience managing enterprise-level sites
• Ability to interpret data and manage SLA performance
• Excellent communication and client management skills
• Organised, proactive and commercially aware

Overview

We are seeking an experienced Service Account Manager to oversee service delivery across a portfolio of client sites. This role is ideal for someone with a strong technical background who has progressed from engineering into management and understands enterprise-level security systems.

You will be responsible for maintaining high service standards, managing client relationships, and ensuring contractual SLAs are consistently achieved