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- Tasks: Monitor CCTV for suspicious activity and manage alarms while providing top-notch customer service.
- Company: Join an award-winning CCTV Operating and Alarm Receiving Centre in Bristol.
- Benefits: Enjoy excellent training, holiday pay boosts, birthday bonuses, and health cash plans.
- Why this job: Be part of a dynamic team with opportunities for growth and recognition in a vital security role.
- Qualifications: Strong problem-solving skills, attention to detail, and a professional phone manner are essential.
- Other info: Shift pattern is 4 on 4 off, with 12-hour shifts; references required.
The predicted salary is between 26739 - 26739 £ per year.
Location: Bristol
Salary: £26,739.90 (Includes Unsocial Hours) + Excellent benefits
Shift Pattern: 4 on 4 off | 12-hour shifts | 08:00-20:00
Join our client, an industry-leading and award-winning CCTV Operating and Alarm Receiving Centre.
Job Role & Responsibilities
- Monitoring CCTV activity and images for criminal or suspicious activity
- Taking incoming and making outgoing telephone calls, liaising with customers, clients and security companies
- Updating and reporting on clients' recorded information and creating brief incident reports
- Handling and management of alarms
Required Skills & Qualities
- Excellent problem-solving abilities
- Keen eye for detail
- Professional telephone manner
- Commitment to providing the highest standard of customer service
- Call handling experience preferred
- Ability to multi-task effectively
- Strong teamwork skills and commitment to supporting colleagues
- Also required - 5 years worth of satisfactory references from previous employment.
Benefits Package
- Excellent training opportunities for progression and development (SIA Course Available)
- Enhanced rates for public holidays: Double hourly rate during bank holidays
- Triple pay during Christmas Day, Boxing Day and New Year's Day
- £50 Birthday Bonus paid in your birthday month
- Annual loyalty bonuses for the first 5 years
- Monthly team recognition events
- Performance bonuses for successful incident reporting leading to arrests (£35)
- Medicash health cash plan covering: Dental treatment and checkups, Optical care, Physiotherapy, Virtual GP service
- Access to retail, cinema and gym membership discounts
CCTV & Alarm Monitoring Operator employer: Cento
Contact Detail:
Cento Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV & Alarm Monitoring Operator
✨Tip Number 1
Familiarise yourself with the latest CCTV technology and alarm systems. Understanding the tools you'll be using can give you an edge during interviews, showing your enthusiasm and readiness for the role.
✨Tip Number 2
Practice your communication skills, especially in a professional context. Since you'll be liaising with clients and security companies, being articulate and confident on the phone is crucial.
✨Tip Number 3
Highlight any previous experience in call handling or customer service roles. Even if it's not directly related, showcasing your ability to manage calls and provide excellent service can set you apart.
✨Tip Number 4
Demonstrate your problem-solving abilities through examples from past experiences. Prepare scenarios where you've successfully handled challenging situations, as this will resonate well with the job's requirements.
We think you need these skills to ace CCTV & Alarm Monitoring Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call handling and customer service. Emphasise any previous roles that required problem-solving skills and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job role. Mention your commitment to high standards of customer service and provide examples of how you've successfully managed similar responsibilities in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as teamwork, multi-tasking, and a professional telephone manner. Use specific examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Cento
✨Showcase Your Problem-Solving Skills
As a CCTV & Alarm Monitoring Operator, you'll need to demonstrate your excellent problem-solving abilities. Prepare examples from your past experiences where you successfully resolved issues or handled emergencies, as this will highlight your capability to think on your feet.
✨Emphasise Attention to Detail
A keen eye for detail is crucial in this role. During the interview, mention specific instances where your attention to detail made a difference, whether in previous jobs or personal projects. This will reassure them that you can effectively monitor CCTV activity and identify suspicious behaviour.
✨Practice Your Telephone Manner
Since you'll be handling calls with customers and security companies, a professional telephone manner is essential. Consider doing mock interviews or role-playing scenarios to refine your communication skills and ensure you come across as confident and courteous.
✨Demonstrate Teamwork and Support
This position requires strong teamwork skills. Be ready to discuss how you've collaborated with colleagues in the past and how you support team dynamics. Sharing examples of successful teamwork will show that you're committed to contributing positively to the work environment.
