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- Tasks: Monitor CCTV for suspicious activity and manage alarms while providing top-notch customer service.
- Company: Join an award-winning CCTV Operating and Alarm Receiving Centre in Bristol.
- Benefits: Enjoy excellent training, holiday pay boosts, birthday bonuses, and health cash plans.
- Why this job: Be part of a dynamic team with opportunities for growth and recognition in a vital security role.
- Qualifications: Strong problem-solving skills, attention to detail, and a professional phone manner are essential.
- Other info: Shift pattern is 4 on 4 off, with 12-hour shifts; references required.
The predicted salary is between 26739 - 26739 £ per year.
Location: Bristol
Salary: £26,739.90 (Includes Unsocial Hours) + Excellent benefits
Shift Pattern: 4 on 4 off | 12-hour shifts | 08:00-20:00
Join our client, an industry-leading and award-winning CCTV Operating and Alarm Receiving Centre.
Job Role & Responsibilities
- Monitoring CCTV activity and images for criminal or suspicious activity
- Taking incoming and making outgoing telephone calls, liaising with customers, clients and security companies
- Updating and reporting on clients' recorded information and creating brief incident reports
- Handling and management of alarms
Required Skills & Qualities
- Excellent problem-solving abilities
- Keen eye for detail
- Professional telephone manner
- Commitment to providing the highest standard of customer service
- Call handling experience preferred
- Ability to multi-task effectively
- Strong teamwork skills and commitment to supporting colleagues
- Also required - 5 years worth of satisfactory references from previous employment.
Benefits Package
- Excellent training opportunities for progression and development (SIA Course Available)
- Enhanced rates for public holidays: Double hourly rate during bank holidays
- Triple pay during Christmas Day, Boxing Day and New Year's Day
- £50 Birthday Bonus paid in your birthday month
- Annual loyalty bonuses for the first 5 years
- Monthly team recognition events
- Performance bonuses for successful incident reporting leading to arrests (£35)
- Medicash health cash plan covering: Dental treatment and checkups, Optical care, Physiotherapy, Virtual GP service
- Access to retail, cinema and gym membership discounts
Contact Detail:
Cento Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV & Alarm Monitoring Operator
✨Tip Number 1
Familiarise yourself with the latest CCTV technology and alarm systems. Understanding how these systems work will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially your telephone manner. Since you'll be liaising with customers and security companies, being articulate and professional on the phone is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully handled challenging situations. This will help you stand out as a candidate who can think on their feet.
✨Tip Number 4
Network with professionals in the security industry. Attend local events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals for the job.
We think you need these skills to ace CCTV & Alarm Monitoring Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call handling and customer service. Emphasise any previous roles that required problem-solving skills and attention to detail, as these are crucial for the CCTV & Alarm Monitoring Operator position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to multi-task and work effectively in a team. Use examples from your past experiences to demonstrate your suitability.
Highlight Relevant Skills: Clearly outline your skills that match the job requirements, such as excellent communication abilities and a professional telephone manner. If you have experience with CCTV systems or alarm management, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role. Consider asking a friend to review it as well.
How to prepare for a job interview at Cento
✨Showcase Your Problem-Solving Skills
As a CCTV & Alarm Monitoring Operator, you'll need to demonstrate your excellent problem-solving abilities. Prepare examples from your past experiences where you successfully resolved issues or handled emergencies, as this will highlight your capability to think on your feet.
✨Emphasise Attention to Detail
A keen eye for detail is crucial in this role. During the interview, mention specific instances where your attention to detail made a difference, whether in monitoring activities or reporting incidents. This will show that you understand the importance of accuracy in this position.
✨Demonstrate Your Customer Service Skills
Since you'll be liaising with customers and security companies, it's essential to convey your commitment to providing top-notch customer service. Share experiences where you effectively communicated with clients or resolved their concerns, showcasing your professional telephone manner.
✨Prepare for Multi-Tasking Scenarios
The ability to multi-task effectively is key in this role. Be ready to discuss how you've managed multiple responsibilities simultaneously in previous jobs. You might even want to practice answering questions while handling mock scenarios to illustrate your capability to juggle tasks under pressure.
