At a Glance
- Tasks: Lead and support a team of engineers in delivering top-notch fire systems services.
- Company: Join a respected business that values its people and fosters growth.
- Benefits: Competitive salary, door-to-door travel payments, and ongoing training opportunities.
- Other info: Great career progression opportunities in a supportive team.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in fire systems and proven supervisory skills required.
The predicted salary is between 38000 - 55000 € per year.
We are recruiting on behalf of a well-established client for an experienced Service Supervisor to join their field-based engineering team, covering Birmingham and the wider Midlands region. This is an excellent opportunity for a technically strong and people-focused professional with a background in fire systems and field engineering supervision. The role offers a blend of hands-on technical support, leadership, and operational coordination within a growing and supportive business.
What's On Offer
- Competitive salary package
- Door-to-door travel payments
- Call-out payments and supervisor incentive scheme
- Ongoing training, development, and progression opportunities
- Annual leave entitlement increasing with length of service
The Role
Reporting to the Field Line Manager, you will play a key role in supporting and leading a team of engineers, ensuring engineering services are delivered efficiently, safely, and in line with company KPIs and customer expectations. The successful candidate will combine strong technical expertise with effective leadership skills, helping to drive service excellence and continuous improvement across the team.
Key Responsibilities
- Support and motivate a team of field engineers, promoting high standards and leading by example
- Work closely with the Field Line Manager to improve operational performance and team efficiency
- Provide mentoring, coaching, and technical training to engineers
- Assist with onboarding and induction of new team members
- Carry out hands-on engineering work and support engineers with complex technical issues in the field
- Provide remote technical assistance and troubleshooting support when required
- Conduct regular health and safety audits and ensure compliance with all safety regulations
- Implement corrective actions and maintain a strong safety culture across the team
- Monitor engineering performance to ensure work is completed to a high standard and within agreed KPIs
- Act as a key communication link between field engineers and office-based teams
- Support planning and scheduling of workloads, labour, and materials to meet operational requirements
Candidate Requirements
Our client is looking for a candidate with a strong background in the fire and security industry and proven supervisory experience.
Essential Experience And Qualifications Include
- Strong working knowledge of Gent and Notifier systems
- Proven field engineering and supervisory/management experience
- Significant experience within the fire systems industry
- Industry qualifications such as FIA or equivalent
- IOSH or SSSTS Health & Safety certification
- Good working knowledge of Microsoft Office, including Outlook, Word, and Excel
- Excellent leadership, communication, and customer service skills
- Good understanding of contract terms and pricing structures
- Strong people management and relationship-building abilities
- Full UK driving licence
This is a fantastic opportunity to join a respected business that values its people and offers genuine long-term career progression for the right individual.
Service Supervisor - Midlands in Birmingham employer: Cento
Join a well-established and supportive company that prioritises employee growth and development, offering competitive salaries and a comprehensive benefits package including door-to-door travel payments and an incentive scheme. With a strong focus on teamwork and operational excellence, this role provides the opportunity to lead a dedicated team while enjoying a positive work culture in the vibrant Midlands region.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor - Midlands in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire systems and engineering sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your technical expertise and leadership experience. When you get the chance to chat with potential employers, this will help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on common questions for supervisory roles in the fire systems industry, and don’t forget to showcase your people management skills!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your relevant experience in field engineering and supervision. Let’s get you that dream job!
We think you need these skills to ace Service Supervisor - Midlands in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in fire systems and field engineering supervision. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Supervisor role. Share specific examples of how you've led teams and improved operational performance in the past.
Show Off Your Technical Skills:Since this role requires strong technical expertise, make sure to mention your knowledge of Gent and Notifier systems. We love seeing candidates who can blend technical know-how with leadership skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Cento
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of fire systems, especially Gent and Notifier systems. Be ready to discuss your hands-on experience and how you've tackled complex technical issues in the field.
✨Show Off Your Leadership Skills
Prepare examples of how you've motivated and supported a team in previous roles. Think about specific situations where you led by example or improved team efficiency, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs, especially regarding safety culture and service excellence. This shows that you're not just looking for a job, but a place where you can contribute positively.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about ongoing training opportunities or how success is measured within the team. This demonstrates your genuine interest in the position and helps you assess if it’s the right fit for you.
