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- Tasks: Troubleshoot servers and networks, manage circuit orders, and support production environments.
- Company: Join Centific, a leading multinational company in AI deployment.
- Benefits: Attractive salary, career growth, and skills enhancement through Udemy Business.
- Other info: Work in a supportive international team with opportunities for professional development.
- Why this job: Be part of a dynamic team driving innovation in telecommunications and infrastructure.
- Qualifications: 2+ years in IT infrastructure, strong troubleshooting skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
The ideal candidate will have a high level of attention to detail, be familiar with how an interconnection works, and have experience with Server/Network/OTN equipment. They should possess skills in physical and logical circuit and server troubleshooting across multiple internal stakeholders, external vendors, and time zones. The candidate must be flexible with numerous tracking platforms and sheets and keen on improvement processes and solutions. Prior experience in a fast-paced environment is preferred, especially in the Telco/Infrastructure field and managing external vendors and data centres.
Responsibilities:
- Troubleshoot server and network hardware including fibre/optic cables, optics, and hardware components.
- Manage circuit move, add, change, and disconnection orders (MACDs) life cycle.
- Directly execute or manage local vendor technicians for servers, circuits, and maintenance troubleshooting.
- Facilitate physical layer installation of server and network cabling according to cabling matrices.
- Physical server and circuit troubleshooting and fault analysis.
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues.
- Responsible for coordinating and tracking requests/orders and providing weekly reports.
- Post documentation on each implementation.
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers.
- Assist with other regional works during business hours for maintenance-related tasks.
Data Accuracy:
- Inventory Database Improvement Strategy
- Server Inventory database
- Circuit Inventory database
- Spares Inventory database - Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches a certain threshold.
- Raise Site and Vendor Remote Hands to perform site audits when needed.
- Update Internal documents when requested.
- Ad-Hoc Tasks
- Have ticketing system for tracking all requests (JIRA).
- Work with SCM, equipment vendors, and datacentres to manage delivery dates and time windows.
Vendor Support:
- Initial POC for all Vendor Queries relating to interconnection, troubleshooting.
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked.
- Update internal documentation for all Internet Provider contact and circuit details.
- Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
- Submit Vendor Remote Hands Requests to support physical works on site.
- Perform regular audits for all server, circuits, spares inventory.
Qualifications:
- 2+ years experience in datacentre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
- Experience executing detailed MOPs, technical instructions, following documentation.
- Knowledge of relevant technologies - fibre optics, DWDM/CWDM devices, network interface types: form factors and protocols.
- Strong troubleshooting skills: technical, logistical, process, and others.
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
- Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
- Basic command-line proficiency in Linux/Unix and any switch OS CLI.
- Able to work independently with minimum supervision.
Preferred qualifications:
- Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
- Experience collaborating across multiple levels and functions.
- Anticipate problems in planning and proactively limit project-impacting factors.
- Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
Relevant Certifications:
- Server+, Network+, A+, CDCTP, CDCPM, etc.
What we offer:
- Onsite - London
- Full Time Employment; Permanent Contract
- Attractive Remuneration Package
- Career Growth Opportunities
- Skills Enhancement through Udemy Business
- Work in a well-established Multinational Company
- Supportive international team
Operations Engineer in Slough employer: Centific
Contact Detail:
Centific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Engineer in Slough
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at Centific or similar companies. Use LinkedIn to connect and engage with them. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and troubleshooting processes. Be ready to discuss your past experiences in detail, especially those related to server and network hardware. We want to see how you tackle real-world problems!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think out loud when tackling hypothetical scenarios. This gives us insight into your thought process and how you approach challenges, which is crucial for an Operations Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at Centific. Good luck!
We think you need these skills to ace Operations Engineer in Slough
Some tips for your application 🫡
Show Off Your Attention to Detail: When you're filling out your application, make sure to highlight your attention to detail. We love candidates who can spot the little things that matter, especially when it comes to troubleshooting and managing complex systems.
Tailor Your Experience: Don’t just send a generic application! Tailor your experience to match what we’re looking for in an Operations Engineer. Mention any relevant work with server/network equipment or your experience in the Telco/Infrastructure field.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Make sure you apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Centific
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server and network hardware, especially fibre optics and DWDM/CWDM devices. Being able to discuss these technologies confidently will show that you're not just familiar with them, but that you can troubleshoot effectively.
✨Master the Art of Documentation
Since this role involves a lot of documentation, practice explaining technical processes clearly. Bring examples of how you've documented previous projects or troubleshooting steps, as this will demonstrate your attention to detail and organisational skills.
✨Showcase Your Vendor Management Skills
Be prepared to discuss your experience working with external vendors and managing their tasks. Share specific examples of how you've coordinated with technicians or handled vendor queries, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific troubleshooting scenarios or project management challenges. Think through past experiences where you had to solve problems under pressure, and be ready to share those stories.