Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot servers and networks while managing vendor relationships and improving processes.
- Company: Join Centific, a leading multinational company in AI and data solutions.
- Benefits: Enjoy an attractive salary, career growth, and skills enhancement through Udemy Business.
- Other info: Work in a supportive international team with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team driving innovation in the tech industry.
- Qualifications: 2+ years in IT infrastructure with strong troubleshooting and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The ideal candidate will have a high level of attention to detail, be familiar with how an interconnection works, and have experience with Server/Network/OTN equipment. They should possess skills in physical and logical circuit and server troubleshooting across multiple internal stakeholders, external vendors, and time zones. Flexibility with numerous tracking platforms and sheets, as well as a keen interest in improvement processes and solutions, is essential. Prior experience in a fast-paced environment is preferred, particularly in the Telco/Infrastructure field and managing external vendors and data centres.
Responsibilities:
- Troubleshoot server and network hardware including fibre/optic cables, optics, and hardware components.
- Manage circuit move, add, change, and disconnection orders (MACDs) life cycle.
- Directly execute or manage local vendor technicians for servers, circuits, and maintenance troubleshooting.
- Facilitate physical layer installation of server and network cabling according to cabling matrices.
- Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues.
- Responsible for coordinating and tracking requests/orders and providing weekly reports.
- Post documentation on each implementation.
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers.
- Assist with other regional works during business hours for maintenance-related tasks.
Data Accuracy:
- Inventory Database Improvement Strategy:
- Server Inventory database
- Circuit Inventory database
- Spares Inventory database - Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches a certain threshold.
- Raise Site and Vendor Remote Hands to perform site audits when needed.
- Have a ticketing system for tracking all requests (JIRA).
- Work with SCM, equipment vendors, and data centres to manage delivery dates and time windows.
Process Improvement Support:
- Vendor Support:
- Initial POC for all Vendor Queries relating to interconnection and troubleshooting.
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked.
- Update internal documentation for all Internet Provider contact and circuit details.
- Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
- Submit Vendor Remote Hands Requests to support physical works on site.
- Perform regular audits for all server, circuits, and spares inventory.
Qualifications:
- 2+ years experience in datacentre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
- Experience executing detailed MOPs, technical instructions, and following documentation.
- Knowledge of relevant technologies - fibre optics, DWDM/CWDM devices, network interface types: form factors and protocols.
- Strong troubleshooting skills - technical, logistical, process, and others.
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
- Excellent oral and written communication skills.
- Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
- Basic command-line proficiency in Linux/Unix and any switch OS CLI.
- Able to work independently with minimum supervision.
Preferred qualifications:
- Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
- Experience collaborating across multiple levels and functions.
- Anticipate problems in planning and proactively limit project-impacting factors.
- Strong documentation skills for technical processes.
Permanent Contract
Attractive Remuneration Package
Career Growth Opportunities
Skills Enhancement through Udemy Business
Work in a well-established Multinational Company
Supportive international team
Operations Engineer employer: Centific
Contact Detail:
Centific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Engineer
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at Centific. A friendly chat can go a long way in getting your foot in the door. Use LinkedIn to connect and don’t be shy about asking for informational interviews.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about server and network troubleshooting, as well as your experience with vendors. We want to see that you can handle the nitty-gritty of the role!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific challenges you've faced in past roles and how you tackled them. We love candidates who can think on their feet and come up with innovative solutions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Operations Engineer position.
We think you need these skills to ace Operations Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with server/network troubleshooting and vendor management. We want to see how your skills align with the Operations Engineer role, so don’t hold back!
Show Off Your Attention to Detail: Since attention to detail is key for this position, ensure your application is free from typos and errors. Use clear formatting and bullet points to make it easy for us to read through your qualifications.
Highlight Relevant Experience: If you've worked in a fast-paced environment or have experience in the Telco/Infrastructure field, make sure to mention it! We love seeing candidates who can manage multiple tasks and coordinate with various stakeholders.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Centific
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server and network hardware, especially fibre optics and DWDM/CWDM devices. Be ready to discuss your troubleshooting experiences and how you've handled circuit issues in the past. This will show that you’re not just familiar with the equipment but can also think critically about problems.
✨Master the Documentation Game
Since documentation is key in this role, practice explaining your previous work processes clearly. Bring examples of MOPs or technical instructions you've executed. Being able to articulate your documentation skills will demonstrate your attention to detail and organisational abilities.
✨Show Off Your Vendor Management Skills
Prepare to talk about your experience coordinating with external vendors and managing their queries. Think of specific instances where you’ve successfully facilitated communication between teams and vendors, as this will highlight your ability to work across multiple stakeholders and time zones.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions where you’ll need to demonstrate your troubleshooting skills. Think through a few scenarios where you had to anticipate problems and how you resolved them. This will showcase your proactive approach and ability to work independently under pressure.