Security Operations Manager (UK) in London

We are looking for an experienced Security Operations Manager. The ideal candidate will have a high level of attention to detail, security operations and project management across multiple stakeholders and timezones, be flexible with numerous tracking platforms and sheets, and be keen on improvement processes and solutions. Prior experience in a fast-paced environment is preferred, with a plus in working in the Telco/Infrastructure field with a focus on security and managing external vendors and datacenters.

Duties and Responsibilities

• Datacenter Operations
  • Oversee implementation of physical security policies and procedures.
• Security & Safety Incident Management
  • Gather/Retrieve Datacenter Reported Incidents and Actioning.
  • Perform analysis to detect security threats, risks, alerts and escalate to the proper incident response teams for further action if necessary.
• Access Control Management
  • Manage Internal and External Access Requests.
  • Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions.
• Authorized User Management
• CCTV and Security Camera Management
• Shipment Compliance
  • Inbound/Outbound request Management and Compliance/Policy.
  • Validation and assurance of deliveries from couriers to datacenter/warehouse acceptance and record.
• Vendor and Employee Hand Carry
• Security Protocols
  • Implement processes and plans to support the physical protection of company personnel and assets.
• COD (Destruction/Sanitization) of Media
  • Disk verification and Tracking.
  • Bad Media Monitoring/Dashboard and Process.
• Smart Lock Access Management
• Decommission, RMA, and Migration of Equipment Handling
  • Diagnosing security hardware issues and reporting findings for escalation.
  • Support Datacenter by overseeing decommissions, migrations, and vendor management from a security perspective.
  • Support Physical Audit for Security and Compliance.
• Operations
  • Work alongside cross-functional teams such as Operations, Logistics, Compliance, IRC, and Engineering teams.
  • Participate in improving and driving processes and standard operating procedures.
  • Review the data center infrastructure maintenance notice, analyse the impact to operation and follow up the change request if necessary.
  • Perform the operation performance and incident review with data center providers.
• Data Accuracy
  • Have internal/external ticketing system for tracking all requests (JIRA).
  • Associate project-related shipment tickets with TPM project tickets and keep them updated.
  • Work with Datacenters, Internal/External Teams for Security Initiatives and Processes.
• Process Improvement Support
  • Initial POC for all Edge Operations Vendor Queries relating to security/compliance.
  • Maintain current Access Control List and Access/Inbound/Outbound tickets.
  • Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
  • Submit Vendor Remote Hands Requests to support physical works on site.
  • Perform regular audits for all site portals, inventory, and hours performed by vendors.
  • Schedule vendors for ERAD for Reverse logistics and oversee the activities.
  • QBR for all vendors.

What we offer

• Onsite - London
• Full Time Employment; Permanent Contract
• Attractive Remuneration Package
• Skills Enhancement through Udemy Business
• Work in a well-established Multinational Company
• Supportive international team

About Centific

Centific expertly engineers platforms and curates multimodal, multilingual data to empower enterprise clients with safe, scalable Artificial Intelligence (AI) deployment. Our team includes over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We leverage an integrated ecosystem comprised of industry-leading partnerships to create high-quality pre-trained datasets, fine-tuned industry-specific Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG) pipelines supported by vector databases. Our innovations can reduce Generative Artificial Intelligence (Gen AI) costs by up to 80% and bring Gen AI solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in Generative AI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by leveraging Generative AI at scale, ensuring they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

Your Authentic Self at Centific

Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.