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- Tasks: Troubleshoot servers and networks while managing vendor relationships and improving processes.
- Company: Join Centific, a leading multinational company in AI and data solutions.
- Benefits: Enjoy competitive pay, career growth, and skills enhancement through Udemy Business.
- Other info: Work in a supportive international team with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team driving innovation in the tech industry.
- Qualifications: 2+ years in IT infrastructure with strong troubleshooting and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The ideal candidate will have a high level of attention to detail, be familiar with how an interconnection works, and have experience with Server/Network/OTN equipment. They should possess skills in physical and logical circuit and server troubleshooting across multiple internal stakeholders, external vendors, and time zones. Flexibility with numerous tracking platforms and sheets, along with a keen interest in improvement processes and solutions, is essential. Prior experience in a fast-paced environment is preferred, particularly in the Telco/Infrastructure field and managing external vendors and data centres.
Responsibilities:
- Troubleshoot server and network hardware including fibre/optic cables, optics, and hardware components.
- Manage circuit move, add, change, and disconnection orders (MACDs) life cycle.
- Directly execute or manage local vendor technicians for servers, circuits, and maintenance troubleshooting.
- Facilitate physical layer installation of server and network cabling according to cabling matrices.
- Conduct physical server and circuit troubleshooting and fault analysis.
- Provide ongoing support of the production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues.
- Responsible for coordinating and tracking requests/orders and providing weekly reports.
- Post documentation on each implementation.
- Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers.
- Assist with other regional works during business hours for maintenance-related tasks.
Data Accuracy:
- Inventory Database Improvement Strategy:
- Server Inventory database
- Circuit Inventory database
- Spares Inventory database - Create a plan for a healthy amount of spares at each site/warehouse and trigger requests for additional spares when it reaches a certain threshold.
- Raise Site and Vendor Remote Hands to perform site audits when needed.
- Have a ticketing system for tracking all requests (JIRA).
- Work with SCM, equipment vendors, and data centres to manage delivery dates and time windows.
Process Improvement Support:
- Vendor Support:
- Initial POC for all Vendor Queries relating to interconnection and troubleshooting.
- Create Colocation Inbound/Outbound Shipments and track Deliveries when asked.
- Update internal documentation for all Internet Provider contact and circuit details.
- Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
- Submit Vendor Remote Hands Requests to support physical works on site.
- Perform regular audits for all server, circuits, and spares inventory.
Qualifications:
- 2+ years experience in data centre or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and within equipment lifecycle processes.
- Experience executing detailed MOPs, technical instructions, and following documentation.
- Knowledge of relevant technologies - fibre optics, DWDM/CWDM devices, network interface types: form factors and protocols.
- Strong troubleshooting skills: technical, logistical, process, and others.
- Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
- Excellent oral and written communication skills, with the ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
- Basic command-line proficiency in Linux/Unix and any switch OS CLI.
- Able to work independently with minimum supervision.
Preferred qualifications:
- Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
- Experience collaborating across multiple levels and functions.
- Ability to anticipate problems in planning and proactively limit project-impacting factors.
- Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
- Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.
What we offer:
- Onsite - London
- Full Time Employment; Permanent Contract
- Attractive Remuneration Package
- Career Growth Opportunities
- Skills Enhancement through Udemy Business
- Work in a well-established Multinational Company
- Supportive international team
Operations Engineer in London employer: Centific
Contact Detail:
Centific Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Engineer in London
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those who work at Centific or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and troubleshooting scenarios. Think about how you’d handle real-life problems you might face as an Operations Engineer. Practice makes perfect!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in past roles, especially in fast-paced environments. We love hearing about your hands-on experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Centific.
We think you need these skills to ace Operations Engineer in London
Some tips for your application 🫡
Show Off Your Attention to Detail: When you're writing your application, make sure to highlight your attention to detail. We love candidates who can spot the little things that matter, especially when it comes to troubleshooting and managing complex systems.
Tailor Your Experience: Don’t just send a generic application! Tailor your experience to match what we’re looking for in an Operations Engineer. Mention any relevant projects or roles where you’ve worked with server/network equipment or managed vendors.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use bullet points to list your skills and experiences, making it easy for us to see how you fit the role.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Centific
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server and network hardware, especially fibre optics and DWDM/CWDM devices. Be ready to discuss troubleshooting techniques and any relevant technologies you've worked with. This will show that you're not just familiar with the equipment but can also handle real-world issues.
✨Master the Art of Documentation
Since documentation is key in this role, practice explaining your past experiences with creating and maintaining technical documents. Bring examples if possible! Highlight your attention to detail and how you ensure data accuracy, as this will resonate well with the interviewers.
✨Showcase Your Vendor Management Skills
Be prepared to talk about your experience coordinating with external vendors and managing their expectations. Share specific examples of how you've successfully handled vendor queries or facilitated installations. This will demonstrate your ability to work collaboratively across different teams and time zones.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific troubleshooting scenarios or process improvements. Think through some common challenges in the operations engineering field and how you would approach them. This will help you showcase your problem-solving skills and proactive mindset.