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For Companies At a Glance
- Tasks: Manage and grow customer accounts, developing long-term relationships and identifying new opportunities.
- Company: Dynamic tech company focused on innovative IT solutions and customer success.
- Benefits: Competitive salary, flexible working options, and professional development support.
- Why this job: Join a team that values growth and innovation while making a real impact in the tech industry.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: Access to vendor support and structured onboarding for your success.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a commercially driven Account Manager to manage and grow a portfolio of existing customer accounts across private sector businesses and housing associations. The role focuses on developing long-term customer relationships and expanding the value of existing accounts by identifying opportunities across our full portfolio of IT infrastructure, managed services and technology solutions.
The successful candidate will inherit a portfolio of existing accounts which vary in maturity, including active customers with regular spend, customers who have purchased previously but are not currently engaged, and dormant accounts with future potential. This role focuses on strengthening relationships, re-engaging customers, and identifying opportunities to expand the services and solutions delivered into each account.
Account Managers are expected to take a structured approach to developing their customer portfolio, identifying opportunities to increase both account value and service adoption over time. Key expectations include:
- Developing account growth plans for key customers
- Identifying opportunities to expand existing relationships into additional services and solutions
- Increasing customer adoption of the wider technology portfolio
- Re-engaging dormant or underdeveloped accounts and identifying new opportunities
- Building multi-level relationships within customer organisations
The purpose of the role is not simply to maintain existing spend, but to grow account value by expanding the range of services and solutions delivered to each customer.
Key Responsibilities
Account Development
- Manage a portfolio of existing customer accounts across private sector and housing sectors
- Develop structured account plans to grow revenue within each organisation
- Identify opportunities to expand services and solutions within existing customers
- Re-engage dormant accounts and rebuild customer relationships
- Build strong relationships with key stakeholders including IT leaders, operational leadership and procurement teams
- Conduct regular customer engagement meetings to understand technology plans and business priorities
- Position new solutions that support customer infrastructure, resilience and digital transformation goals
- Identify opportunities to introduce additional solutions across the full company portfolio
- Expand accounts beyond initial purchases into areas such as managed services, cloud, infrastructure upgrades and resilience services
- Work to diversify customer spend across multiple technology solutions
Commercial Management
- Produce proposals, quotations and commercial documentation
- Manage renewals, contract discussions and procurement processes
- Ensure opportunities align with margin and commercial objectives
- Maintain accurate opportunity tracking and forecasting within CRM
- Work closely with internal technical teams and vendor partners to develop appropriate customer solutions
- Engage with marketing campaigns and vendor initiatives that support account growth
- Share customer insight and opportunities across the wider sales team
What Success Looks Like
- Consistent growth in annual revenue across managed accounts
- Successful re-engagement of dormant or underutilised customer relationships
- Increased customer adoption of multiple services and technology solutions
- Strong long-term customer relationships and high levels of engagement
- Accurate CRM management and opportunity forecasting
Tools & Support
The successful candidate will have access to:
- Vendor and technical presales support
- Marketing campaigns and content support
- Structured onboarding and sales training
- Vendor partner relationships and market development support
Required Skills & Experience
We are looking for someone who:
- Is commercially driven and motivated by growing customer accounts
- Is confident identifying opportunities to expand services and solutions within existing accounts
- Has strong communication and commercial management skills
- Is organised and disciplined in managing account pipelines and opportunities
Experience:
- Proven experience in a B2B account management or sales role
- Demonstrable experience growing revenue within existing customer accounts
- Experience managing customer relationships and identifying expansion opportunities
- Ability to manage multiple accounts and opportunities simultaneously
- Excellent verbal and written communication skills
- Strong presentation and proposal development capability
- Ability to articulate technology solutions in clear commercial terms
- Professional engagement with Directors, IT Leaders and Senior Stakeholders
Industry & Technical Awareness
- Understanding of IT infrastructure, managed services, or technology solution sales
- Familiarity with environments including: Managed Services & Infrastructure, Business Continuity (BaaS, DRaaS, M365 Backup)
- Ability to understand customer environments and position appropriate solutions
Organisation & Systems
- Strong account planning and pipeline management discipline
- Accurate CRM usage and opportunity tracking
- Strong time management and prioritisation skills
- Competent in Microsoft 365 and modern sales tools
Account Manager in Basingstoke employer: Centerprise International
Contact Detail:
Centerprise International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research their services, culture, and recent news. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and potentially a foot in the door.
✨Tip Number 3
Prepare for those tricky questions! Think about how we can demonstrate our experience in growing customer accounts and managing relationships. Use specific examples to showcase our skills.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows our enthusiasm and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Account Manager in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in growing customer accounts and managing relationships, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve increased revenue or re-engaged dormant accounts in previous roles. We love seeing quantifiable results!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to articulate your skills and experiences, especially around IT solutions and account management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Centerprise International
✨Know Your Accounts
Before the interview, take some time to research the specific accounts you'll be managing. Understand their business models, challenges, and how your potential employer's solutions can add value. This will show your interviewer that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship Skills
Be prepared to discuss your experience in building and maintaining customer relationships. Use specific examples where you've successfully re-engaged dormant accounts or expanded services within existing ones. This will demonstrate your ability to foster long-term partnerships.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult client or identifying growth opportunities. Think through your past experiences and have a few scenarios ready to illustrate your problem-solving skills and strategic thinking.
✨Understand the Tech Landscape
Brush up on your knowledge of IT infrastructure and managed services. Be ready to discuss how different technology solutions can benefit clients. This will not only show your technical awareness but also your ability to communicate complex ideas in simple terms.