Ci North Account Manager in Telford

Location: Telford, Shropshire
Business unit: Ci North, part of Ci Distribution
Reporting to: Business Manager
Package: Basic salary plus sales commission
Security clearance: Not required

Build a portfolio of reseller customers and play a direct role in the growth of Ci North. You will identify new opportunities, develop trusted commercial relationships and connect customers with relevant IT hardware, software and associated services.

Role Summary

Working within the Ci North sales team, you will manage the full sales cycle, including prospecting, customer meetings, quotations, proposals and reporting. You will develop a strong understanding of reseller requirements while building your knowledge of Ci Distribution and the wider Centerprise portfolio.

What you’ll do

• Identify, approach and convert prospective reseller customers.
• Build and maintain a database of active buying customers.
• Follow up sales leads and secure referrals.
• Promote the full range of products and services available through Ci Distribution.
• Meet or exceed agreed sales targets and performance levels.

Customer relationships

• Develop a clear understanding of each customer’s business and IT requirements.
• Advise customers on suitable products, software and associated services.
• Maintain regular contact with every assigned customer.
• Arrange telephone, virtual and face-to-face meetings with existing and prospective customers.
• Build professional relationships based on responsive, well-informed service.
• Prepare accurate quotations and proposals.
• Maintain clear, current records of opportunities and customer activity.
• Provide daily pipeline updates and submit required reports on time.
• Monitor your performance and raise issues that could affect delivery.
• Manage your time effectively across prospecting, account development and administration.

Collaboration and governance

• Work closely with the Business Manager, Ci North colleagues and the wider Distribution team.
• Coordinate with departments across Centerprise to support customer requirements.
• Keep the Business Manager informed of sales activity, opportunities and challenges.
• Follow company procedures and support a positive health and safety culture.
• Comply with Centerprise’s Information Security Policy and promptly report security weaknesses or incidents.

What success looks like

• A growing portfolio of active reseller customers generates sustainable revenue.
• Sales targets are consistently achieved or exceeded.
• Prospects progress through the pipeline with clear, accurate next steps.
• Customers receive timely, relevant advice and maintain regular contact with Ci North.
• Quotations, proposals and sales reports are accurate and delivered on schedule.
• Strong internal relationships support an efficient and professional customer experience.

Core experience

• Demonstrable sales ability, ideally supported by experience in an IT sales environment.
• Experience in new business prospecting and converting leads into sales opportunities.
• Confidence-building relationships by telephone and in customer meetings.
• Strong written and verbal communication skills.
• Good organisational, administrative and time-management skills.
• GCSEs or equivalent at grades A* to C in English and Maths.

Technical capability

• Competence using Microsoft Office applications, including Word and Excel.
• An interest in developing your knowledge of IT hardware, software and associated services.

Behaviours and approach

• A strong drive to win new business and deliver results.
• A customer-focused approach with a commitment to customer satisfaction.
• The confidence to share your perspective and challenge constructively.
• A professional, positive communication style and the ability to establish rapport quickly.
• A willingness to learn, develop and take responsibility for your performance.
• The ability to prioritise effectively and follow commitments through to completion.
• An open and collaborative approach to working across teams.
• A detailed understanding of the IT marketplace.
• Knowledge of SAP.
• Familiarity with the products and services relevant to Centerprise and the wider technology industry.

Centerprise is a well-established UK technology provider with over 40 years of experience delivering infrastructure, cloud, managed services and lifecycle solutions.

It combines the strength of a national organisation with the agility of a growing business, supporting public and private sector customers across the UK.

• Take ownership of new business development within a growing sales operation.
• Work with a broad portfolio of IT hardware, software and associated services.
• Gain experience across the complete sales cycle.
• Learn from experienced colleagues across Ci North, Ci Distribution and the wider Centerprise group.

Financial and lifestyle

• Basic salary plus sales commission.
• Company pension, including the option to use salary sacrifice.
• Death-in-service cover worth four times your basic salary.
• Salary sacrifice charity donation scheme.
• Ci Christmas Savings Club and Ci Lottery.
• Free parking at our out-of-town office.

Health and wellbeing

• Private medical insurance available, partially subsidised by Centerprise.
• Two personal wellbeing days each year.

Work-life balance

• 25 days’ annual leave, rising to 28 days after more than five years’ service.
• Hybrid working approach.
• Holiday Purchase Scheme.

Our culture

Centerprise offers a professional, collaborative environment where people are encouraged to contribute ideas, develop their capabilities and take pride in delivering for customers. We value open communication, personal responsibility and constructive challenge.