Village Experience Manager Elveden Forest | Circa £55,000 per annum plus 18% bonus scheme Lead exceptional guest experiences, every step of the way. Can you inspire teams to make every guest interaction feel seamless and personal? Reporting to the Head of Village Experience, you’ll lead the day-to-day Guest Services operation and influence the guest experience across the village. From a warm welcome on arrival to putting things right when plans change, you’ll help your teams deliver thoughtful service that builds guest satisfaction and loyalty. What you'll be doing Lead and develop Duty Village Managers, Guest Services Shift Managers and seasonal delivery, aligning staffing and resources with guest demand. Oversee arrivals, service standards and seasonal experiences, and take ownership of serious guest complaints and service recovery. Use guest feedback and service performance insights to turn opportunities into practical improvements across the village. Coach and empower your teams, champion an inclusive culture and turn colleague feedback into meaningful action. Manage payroll and operating budgets, guide consistent service recovery decisions and improve cost efficiency. Maintain health and safety, licensing and audit standards, and support crisis management and clear guest communications. Work with village and central teams to deliver the guest experience strategy, support change and share best practice. Support sustainable operations, the village Energy Plan and environmental standards, including ISO14001 compliance. What's in it for you Free day passes and access to leisure facilities (including the spa) Discounts on breaks and in our shops and restaurants Bonus scheme and recognition rewards A supportive, friendly team Career development and in-role training Your working hours Full-time contract You will be contracted to work a guaranteed minimum of 150 hours over a 4-week period. You may be asked to work additional hours in line with operational requirements. This role includes early mornings, evenings, weekends and bank holidays. You’ll take part in the Duty Senior Manager rota, taking responsibility for wider village operations during your assigned shifts. About you Strong operational leadership experience in hospitality, with a track record of delivering people, guest and operational performance targets. Experience in a large, complex venue or multi-unit environment, with the ability to maintain compliance and consistent standards. A strong understanding of exceptional guest experience, brand standards, service quality and operational excellence. Experience leading and developing large, multi-disciplinary teams. A commitment to diversity, equity and inclusion, environmental and social responsibility, and values-based leadership. Excellent communication, influencing and relationship-building skills. Our values Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us. Sound like your kind of job? Apply online today Working here Check your route before applying – Elveden Forest (IP24 3TR), isn’t easily reached by public transport: UK: Plan Your Journey. Closing date: 28th November 2026
Village Experience Manager in Thetford employer: CenterParcs
At Center Parcs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer service are at the heart of everything we do. As a Retail Assistant at our Sherwood Forest location, you'll enjoy benefits such as free leisure access, discounts, and a supportive team environment that fosters career development and in-role training. Join us to be part of a community that values care, bravery, determination, and authenticity, making every day rewarding and meaningful.
