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- Tasks: Welcome guests, answer queries, and ensure a smooth check-in experience.
- Company: Join the friendly team at Center Parcs, known for its supportive culture.
- Benefits: Enjoy free leisure access, discounts, bonuses, and career development opportunities.
- Other info: Part-time role with guaranteed hours and potential for extra shifts.
- Why this job: Be the go-to person for guests and make their stay unforgettable.
- Qualifications: Friendly, confident, and able to handle booking systems with ease.
The predicted salary is between 13 - 13 £ per hour.
Start every break with a warm welcome. From check-in to check-out, you'll help guests settle in, answer their questions and make sure everything runs smoothly. It's about great service, quick solutions and being the person people turn to.
What you'll be doing:
- Checking guests in and welcoming them to the village
- Answering questions by phone and in person
- Logging maintenance issues and helping with activity bookings
What's in it for you:
- Free day passes and access to leisure facilities (including the spa)
- Discounts on breaks and in our shops and restaurants
- Bonus scheme and recognition rewards
- A supportive, friendly team
- Career development and in-role training
Your working hours:
Part-time. You will be contracted to work a guaranteed minimum of 64 hours over a 4-week period. You may be asked to work additional hours in line with operational requirements. These shifts will fall on Fridays and Mondays only.
About you:
- Friendly, confident and clear when communicating
- Comfortable with booking systems (or happy to learn)
- Calm under pressure and quick to solve problems
Our values:
Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.
Sound like your kind of job? Apply online today - interviews are ongoing.
Check your route before applying - Elveden Forest, (IP24 3TR) isn't easily reached by public transport.
Closing date: 19 May 2026
Guest Services Assistant in Thetford employer: CenterParcs
Contact Detail:
CenterParcs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant in Thetford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Center Parcs' values and think about how you can show you're a great fit. We want to see that you care, are brave, and are naturally yourself.
✨Tip Number 2
Practice your communication skills! As a Guest Services Assistant, you'll be chatting with guests all day. Try role-playing common scenarios with a friend to boost your confidence and ensure you're clear and friendly when answering questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve handled tricky situations. We love to hear how you’ve kept calm under pressure and found quick solutions for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining our team. Plus, it’s super easy to do, so why not give it a go?
We think you need these skills to ace Guest Services Assistant in Thetford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and confident personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects how you’d welcome our guests!
Tailor Your Application: Make sure to tailor your application to the Guest Services Assistant role. Highlight any relevant experience you have with customer service or problem-solving, as these are key skills we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your answers are easy to read and understand. This will show us you can communicate effectively with our guests too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at CenterParcs
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Services Assistant does. Familiarise yourself with the tasks mentioned in the job description, like checking guests in and answering their questions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about great service, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you’ve gone above and beyond to help someone, as this will show that you embody the values of being friendly and confident.
✨Practice Problem-Solving Scenarios
The job requires you to be calm under pressure and quick to solve problems. Prepare for potential situational questions by thinking through how you would handle common issues, like a guest's complaint or a booking error. Practising these scenarios can help you feel more confident during the interview.
✨Embrace the Company Values
Center Parcs values caring, bravery, determination, and being naturally you. During your interview, try to weave these values into your answers. Share how you align with these principles in your work ethic and personal life, as it shows you’re a good fit for their team culture.