Helpdesk Operator Whinfell Forest | £12.87 per hour Keep guests happy from behind the scenes We're looking for a Helpdesk Operator to manage accommodation-related fault requests from guests and colleagues. You will coordinate with relevant departments to ensure timely resolution. What you'll be doing Manage incoming requests via phone and our fault reporting system Allocate jobs to Technicians or Housekeepers based on issue type Keep the fault reporting system up to date What's in it for you Free day passes and access to leisure facilities (including the spa) Discounts on breaks and in our shops and restaurants Bonus scheme and recognition rewards A supportive, friendly team Career development and in-role training Your working hours Part-time contract You will be contracted to work a guaranteed minimum of 120 hours over a 4‑week period. You may be asked to work additional hours in line with operational requirements This role includes evenings, weekends and bank holidays About you Proficient in PC applications, including Microsoft Office Excellent communication skills to liaise effectively with contractors, guests and colleagues Ability to perform under pressure Our values Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us. Sound like your kind of job? Apply online today - interviews are ongoing Working here Check your route before applying - Whinfell Forest (CA10 2DW), isn't easily reached by public transport: Plan Your Journey Closing date: 27th November 2026
Helpdesk Operator in Penrith employer: CenterParcs
At Center Parcs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer service are at the heart of everything we do. As a Retail Assistant at our Sherwood Forest location, you'll enjoy benefits such as free leisure access, discounts, and a supportive team environment that fosters career development and in-role training. Join us to be part of a community that values care, bravery, determination, and authenticity, making every day rewarding and meaningful.
