At a Glance
- Tasks: Coach and develop teams to enhance guest experiences in a dynamic contact centre.
- Company: Join Center Parcs, where our people create unforgettable guest moments.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and career development opportunities.
- Other info: Flexible hybrid working with excellent career progression potential.
- Why this job: Make a real impact by empowering colleagues and improving guest interactions.
- Qualifications: Experience in coaching or quality roles within a contact centre environment.
The predicted salary is between 32000 - 34000 £ per year.
At Center Parcs, our people are at the heart of every memorable guest experience and we're looking for a passionate Quality Coach to help bring this to life across our Contact Centre. As a Contact Centre Quality Coach, you'll drive how our teams show up for our guests building confidence, unlocking personality, and raising the bar on every interaction. This is a hands-on role where quality means coaching in the moment, spotting opportunities, and bringing out the best in people. You'll partner with individuals, teams, and leaders to deliver impactful 1:1 coaching and energising workshops that embed best practice and lift performance. From day one onboarding to evolving new ways of working, you'll make sure our 90+ colleagues feel ready, supported, and empowered to deliver standout guest experiences.
What You'll Be Doing:
- Driving Quality & Guest Experience – Monitor and review guest interactions across calls, emails and digital channels to assess quality, identify trends and uncover opportunities to enhance the overall guest experience in line with Center Parcs values.
- Coaching & Developing People – Deliver supportive, strengths based 1:1 coaching and engaging group workshops that build confidence, close performance gaps and embed best practice across the Contact Centre.
- Turning Insight into Action – Analyse quality outcomes to spot recurring themes and root causes, translating them into clear, actionable feedback for Agents and Leaders to continuously raise standards.
- Building Capability & Consistency – Support inductions, lead training on new ways of working and contribute to calibration sessions to ensure fair, consistent quality assessments and a highly capable, guest ready team.
- Championing Standards & Continuous Improvement – Promote a culture of learning and open feedback while ensuring compliance with GDPR, Health & Safety and environmental policies, using data, technology and insight to drive ongoing improvement.
Hours Of Work: You will be contracted to work 150 hours per 4-week period, spread over 5 days per week. Whilst your hours of work will be fixed between the hours of 8:30am and 7:00pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public / bank holidays on a rota basis. Please note, this role will be hybrid with approximately 2-3 days in the office and the remainder working from home.
What We're Looking For:
- Previous experience in a contact centre quality, coaching, training or performance support role.
- Strong coaching skills and experience delivering 1:1 coaching and group workshops.
- Proven track record of exceeding targets.
About the Benefits: Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Discounted Center Parcs breaks
- Free use of our leisure facilities
- 20% discount in our restaurant and retail outlets
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
Closing date: 12th June 2026
Contact Centre - Quality Coach in Newark employer: CenterParcs
At Center Parcs, we pride ourselves on creating a supportive and dynamic work environment where our employees are empowered to excel. As a Contact Centre - Quality Coach, you will benefit from a hybrid working model, competitive salary, and a range of unique perks including discounted breaks, access to leisure facilities, and a robust career development programme. Join us in fostering a culture of continuous improvement and exceptional guest experiences, all while enjoying the flexibility and support that makes Center Parcs an outstanding employer.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre - Quality Coach in Newark
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Center Parcs' values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your coaching scenarios! Since the role is all about delivering impactful coaching, think of examples from your past experiences where you've successfully coached someone. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've used data to improve performance in previous roles. Highlight any specific metrics or outcomes that demonstrate your ability to turn insight into action.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or training processes. This shows you're engaged and eager to contribute to the team's success.
We think you need these skills to ace Contact Centre - Quality Coach in Newark
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about delivering standout guest experiences and coaching others to do the same.
Tailor Your Experience:Make sure to highlight your previous experience in contact centre quality or coaching roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on those relevant achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CenterParcs
✨Know the Company Inside Out
Before your interview, take some time to research Center Parcs and their values. Understand how they prioritise guest experiences and how your role as a Quality Coach fits into that. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Showcase Your Coaching Skills
Prepare specific examples of how you've successfully coached individuals or teams in the past. Highlight any workshops you've led and the positive outcomes that resulted. This will demonstrate your hands-on experience and ability to drive performance, which is crucial for this role.
✨Be Ready to Discuss Quality Metrics
Familiarise yourself with common quality metrics used in contact centres. Be prepared to discuss how you've monitored and improved these metrics in previous roles. This shows that you understand the importance of data in enhancing guest experiences and can turn insights into actionable feedback.
✨Emphasise Continuous Improvement
Talk about your commitment to continuous learning and improvement. Share examples of how you've promoted a culture of feedback and learning in your previous roles. This aligns perfectly with Center Parcs' focus on championing standards and ongoing development.
