At a Glance
- Tasks: Be the friendly voice for guests, handling calls and promoting our amazing services.
- Company: Join a vibrant team at Center Parcs in a stunning forest setting.
- Benefits: Enjoy free leisure access, discounts, bonuses, and career development opportunities.
- Other info: Flexible working hours with a mix of office and home-based work.
- Why this job: Make a positive impact on guest experiences while working in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 12.87 - 12.87 £ per hour.
We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment. If you thrive on delivering excellent customer service, this could be the role for you. As a Contact Centre Agent, you’ll be the first point of contact for our prospective guests – setting the tone for their entire experience with us. You’ll play a vital role in creating a positive first impression, handling incoming calls for bookings and enquiries, and promoting our products and services through effective up‑selling.
What you'll be doing:
- Answering inbound calls and responding to guest enquiries
- Building rapport and delivering a warm, professional level of service
- Promoting and up‑selling our products and services to enhance the guest experience
- Confidently representing our brand with enthusiasm and professionalism
Training and Working Arrangements:
Successful candidates will be required to complete a comprehensive training programme at our Forest House in New Ollerton, starting Monday 7 September 2026.
Training Duration: 2 weeks
Training Hours: Full-time, 9:00am to 5:30pm, Monday to Friday
Following completion of the training programme, you will revert to your contracted hours and continue working at Forest House for a further 10 weeks, or until you have reached a satisfactory level of competence on our systems. Once you are confident and competent, you will transition to a hybrid working model, in line with your contracted hours.
What's in it for you:
- Free day passes and access to leisure facilities (including the spa)
- Discounts on breaks and in our shops and restaurants
- Bonus scheme and recognition rewards
- A supportive, friendly team
- Career development and in-role training
Your working hours:
We have full-time and part-time opportunities available but it is a requirement for all working hours to be spread across 5 days per week. The following working hours are available:
- 40 hours per week, spread across 5 days per week
- 30 hours per week, spread across 5 days per week
- 20 hours per week, spread across 5 days per week
- 25 hours per week, spread across 5 days per week
Whilst your hours of work will be fixed between the hours of 8.30am and 7:00pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public / bank holidays on a rota basis.
Please note, this role will be hybrid with on average 3 days office-based and 2 days home working.
About you:
- Previous experience in a contact centre, sales, or customer service role
- A natural communicator who enjoys speaking with people
- Confident handling a wide range of customer interactions
- Excellent verbal and written communication skills
- The ability to work effectively when under pressure
- PC literate with fast and accurate keyboard skills
- Webchat experience is desirable but not essential
Our values: Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.
Sound like your kind of job? Apply online today - interviews will be held week commencing 17th August 2026. Closing date: 18th August 2026.
Contact Centre Agent in Newark employer: CenterParcs
At Center Parcs, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Bar and Waiting Team Member at our Spa Café in Sherwood Forest, you'll enjoy benefits such as free access to leisure facilities, discounts on breaks, and opportunities for career development within a friendly and dynamic team. Join us to create memorable experiences for our guests while enjoying a fulfilling role that encourages personal growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Newark
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CenterParcs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CenterParcs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Agent in Newark
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CenterParcs:Your cover letter is your chance to shine! Tell us why you want to work at CenterParcs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CenterParcs!
How to prepare for a job interview at CenterParcs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
