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For Companies At a Glance
- Tasks: Provide essential support to clients and creditors through various channels.
- Company: Leading charitable consultancy with a focus on empathy and support.
- Benefits: Hybrid working model, supportive team environment, and professional growth opportunities.
- Why this job: Make a real difference by helping clients navigate their challenges.
- Qualifications: Strong empathy, clear communication skills, and digital navigation abilities.
- Other info: Initial training in Newcastle office to ensure your success.
The predicted salary is between 28800 - 43200 £ per year.
A leading charitable consultancy is looking for a DMS Advisor to provide essential support to clients and creditors through various channels. You will handle contacts professionally, ensuring resolution or guidance is offered effectively.
Ideal candidates will possess strong empathy, clear communication skills, and the ability to navigate digital systems. This position offers a hybrid working model after an initial training period in the Newcastle office, ensuring you thrive within a supportive team environment.
Empathetic Client Support Advisor in Newcastle upon Tyne employer: CenterBase Consultants LTD, UK
Contact Detail:
CenterBase Consultants LTD, UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Client Support Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re a charitable consultancy. This will help you connect with them during interviews and show that you genuinely care about their work.
✨Tip Number 2
Practice your empathy skills! Think of scenarios where you might need to support clients and how you would handle them. Role-playing with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Empathetic Client Support Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. Share examples of how you've supported clients or colleagues in the past, as this will resonate with us and show that you understand the importance of compassion in client support.
Be Clear and Concise: We love clear communication! Keep your sentences straightforward and to the point. Avoid jargon unless it’s relevant, and make sure your passion for helping others shines through without overwhelming us with too much information.
Tailor Your Application: Take a moment to customise your application for the role. Mention specific skills from the job description, like navigating digital systems, and explain how your experience aligns with what we’re looking for. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at CenterBase Consultants LTD, UK
✨Show Your Empathy
As an Empathetic Client Support Advisor, it's crucial to demonstrate your ability to connect with clients. During the interview, share specific examples of how you've handled difficult situations with empathy and understanding. This will show that you can provide the essential support clients need.
✨Communicate Clearly
Clear communication is key in this role. Practice articulating your thoughts and responses before the interview. You might even want to do a mock interview with a friend to ensure you can convey your ideas effectively and concisely, just like you would when assisting clients.
✨Familiarise Yourself with Digital Systems
Since the job involves navigating digital systems, brush up on any relevant software or tools mentioned in the job description. If you have experience with similar systems, be ready to discuss how you used them to resolve client issues efficiently.
✨Embrace the Hybrid Model
Understand the hybrid working model and be prepared to discuss how you can thrive in both office and remote settings. Share your strategies for staying organised and maintaining communication with your team, as this will highlight your adaptability and commitment to teamwork.
