At a Glance
- Tasks: Create festive magic and spread Christmas cheer through engaging activities.
- Company: Join the fun at Center Parcs, where everyone is welcome!
- Benefits: Enjoy free passes, discounts, bonuses, and a supportive team.
- Other info: Flexible hours with full-time and part-time options available.
- Why this job: Be part of an unforgettable Christmas experience and make guests smile.
- Qualifications: Cheerful attitude, strong communication skills, and love for the festive spirit.
The predicted salary is between 12.87 - 12.87 £ per hour.
Create festive magic for every guest. Join the magic of Christmas and help create unforgettable festive experiences! You'll play a key role in spreading Christmas cheer, delivering exceptional customer service and making every guest smile through magical seasonal activities.
What you'll be doing:
- Welcome and engage guests in Santa's Woodland Workshop and Winter Wonderland.
- Deliver cheerful entertainment and elfish antics to delight children and families.
- Support in seasonal events including Santa's Greetings and Brunch with Santa.
- Maintain a joyful atmosphere and uphold the spirit of Christmas.
What's in it for you:
- Free day passes and access to leisure facilities (including the spa).
- Discounts on breaks and in our shops and restaurants.
- Bonus scheme and recognition rewards.
- A supportive, friendly team.
- Career development and in-role training.
Your working hours:
Please note this is a fixed-term contract until 24th December 2026. Full-time and part-time contracts available, with shifts falling between 8am and 9pm. You will be contracted to work a guaranteed minimum amount of hours over a 4-week period. You may be asked to work additional hours in line with operational requirements. This role includes evenings, weekends and bank holidays.
About you:
- Performs well under pressure with a cheerful, enthusiastic and approachable attitude.
- Strong communication skills.
- Able to build rapport with children and adults.
- Enthusiasm for the Christmas / seasonal spirit.
Note: You'll need to complete a DBS check before starting (we'll help with that).
Our values:
Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out: We care, we're brave, we're determined and we're naturally us.
Sound like your kind of job? Apply online today - interviews are ongoing.
Working here:
Check your route before applying - Whinfell Forest (CA10 2DW), isn't easily reached by public transport.
Closing date: 20th July 2026. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
Follow us - At Center Parcs, everyone's welcome. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
StudySmarter Expert Advice🤫
We think this is how you could land Santa's Elves / Seasonal Characters (fixed-term) in Penrith
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Center Parcs.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Center Parcs.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Center Parcs.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Center Parcs!
We think you need these skills to ace Santa's Elves / Seasonal Characters (fixed-term) in Penrith
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Center Parcs, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Center Parcs!
How to prepare for a job interview at Center Parcs
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Center Parcs that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Center Parcs during this peak time and how you can be an asset to their team.
