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- Tasks: Help families book fun activities and ensure a smooth leisure experience.
- Company: Center Parcs offers 200+ indoor and outdoor activities for unforgettable family adventures.
- Benefits: Enjoy flexible hours, discounts, bonuses, and free access to leisure facilities.
- Why this job: Join a vibrant team focused on creating memorable experiences for guests of all ages.
- Qualifications: Good communication skills and a friendly attitude; sports background is a plus.
- Other info: Work includes weekends and holidays; great opportunities for career growth.
With up to 200 indoor and outdoor activities available, Center Parcs is the perfect place for families to try something new together. The Leisure team plays a key role in ensuring families feel confident, safe and happy during their activity, whatever their age or ability.
There are many opportunities in the Leisure team, and our offering of activities continues to grow. From donning an eye patch in Pirate and Princess Adventure, to whizzing around a track in Quad Bike Safari or scaling the forest canopy in Aerial Adventure, our focus is on delivering a quality experience that guests will remember, whether it’s their first or fiftieth time.
LEISURE BOOKING ADVISOR | £11.60 per hour
We are looking for a Leisure Booking Advisor to assist the Facility Management team in ensuring the smooth running of the Sports and Leisure Facilities including, but not exclusively: Court and table hire, equipment hire, Gym, Leisure Booking Desk, House of Games, Leisure Bowl and The Pottery Painting Studio.
Working as part of a team, your main responsibilities will include booking activities for our guests, hiring out sports equipment, operation of the bowling lanes, assisting guests with enquiries and ensuring equipment safety checks are carried out prior to conducting any activity.
The role requires a professional but outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.
HOURS OF WORK
You will be contracted to work 90 and 60 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will fall between 8am and 10pm, working 2 out of 4 weekends.
As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
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Good communication skills
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Friendly, genuine and warm towards guests and colleagues
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IT Literate
Desirable requirements:
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A Sports and Leisure background
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Professional qualification in recreation / leisure / tourism
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
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Colleague Bonus Scheme
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Pension Scheme with Life Assurance
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Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
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Free use of our leisure facilities
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Discounted Center Parcs breaks
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20% discount in our restaurant and retail outlets
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Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
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An Employee Assistance Program – providing support on financial, health and legal matters
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Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
Leisure Booking Advisor employer: Center Parcs
Contact Detail:
Center Parcs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Booking Advisor
✨Tip Number 1
Familiarize yourself with the various activities offered at Center Parcs. Understanding the ins and outs of each activity will not only help you assist guests better but also show your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you assist them with booking activities. This will help you feel more confident and prepared to handle guest inquiries.
✨Tip Number 3
Highlight any previous experience in customer service or leisure activities when networking or during interviews. Sharing specific examples of how you've ensured customer satisfaction can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially since the role requires shifts that include weekends and holidays. Showing that you're adaptable will demonstrate your commitment to the team and the job.
We think you need these skills to ace Leisure Booking Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Leisure Booking Advisor position. Highlight key responsibilities and required skills, such as customer service and IT literacy, to tailor your application accordingly.
Showcase Relevant Experience: If you have a background in sports, leisure, or tourism, be sure to emphasize this in your CV and cover letter. Provide specific examples of how your experience aligns with the responsibilities of the role.
Highlight Communication Skills: Since good communication skills are essential for this position, include examples in your application that demonstrate your ability to interact positively with guests and colleagues. This could be through previous roles or relevant experiences.
Express Enthusiasm: Convey your passion for delivering customer satisfaction and creating memorable experiences for guests. Use your cover letter to express why you want to work at Center Parcs and how you can contribute to their leisure team.
How to prepare for a job interview at Center Parcs
✨Show Your Enthusiasm
As a Leisure Booking Advisor, it's crucial to demonstrate your passion for customer satisfaction and leisure activities. Share examples of how you've gone above and beyond to ensure guests have a memorable experience.
✨Highlight Your Communication Skills
Good communication is key in this role. Be prepared to discuss how you effectively interact with guests and colleagues, and provide specific instances where your communication skills made a positive impact.
✨Demonstrate IT Literacy
Since the role involves booking activities and managing equipment hire, be ready to talk about your experience with relevant software or systems. Mention any specific tools you've used in previous roles that relate to leisure management.
✨Emphasize Teamwork
Working as part of a team is essential in this position. Share experiences where you collaborated with others to achieve a common goal, especially in a leisure or customer service environment.
