At a Glance
- Tasks: Lead a dynamic housekeeping team, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join Center Parcs, a leader in family-friendly holiday experiences.
- Benefits: Enjoy flexible hours, bonuses, discounts, and access to leisure facilities.
- Why this job: Make a difference in guests' holidays while developing your leadership skills.
- Qualifications: Previous supervisory experience in hospitality or cleaning is essential.
- Other info: Work includes public holidays; perfect for those seeking varied shifts.
At Center Parcs, all our accommodation has been designed and built to the highest standards, so we need a team to uphold these standards and exceed guest expectations. Our Housekeeping team is responsible for maintaining more than 700 units of accommodation; from apartments and penthouses to lodges and treehouses, and for looking after our public areas and office spaces, so no two days are the same. Thatβs why itβs the largest team on each village. Join our Housekeeping team today and ensure families can enjoy quality time together in the comfort of their accommodation.
In this role, you will supervise the smooth and efficient running of the cleaning operation for accommodation units and a team of Housekeeping Assistants. You will provide training and development to all colleagues within the department to ensure the highest standards of cleanliness and hygiene are achieved on a daily basis. As a Team Leader, you will assist with the organisation and allocation of duties, motivate and develop your team, monitor cleaning standards and ensure maximum security is maintained within the housekeeping department in relation to keys, stores, guests and company property at all times. Good verbal and written communication skills are required, along with an organised and methodical approach to work. The ideal candidate will be flexible and adaptable, have a motivational approach with their team and have previous supervisory experience.
HOURS OF WORK
You will be contracted to work 64 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. As our village is open 365 days of the year, your working hours will include public/bank holidays and during Christmas and/or New Year on a rota basis.
EXPERIENCE, SKILLS & QUALIFICATIONS
- Sociably confident with excellent interpersonal skills and the ability to support, develop and lead a team
- Good knowledge and exposure of using technology and hand-held devices, with a willingness to be trained on relevant apps and software
- Have a motivational approach to colleagues and work
- Empathetic and supportive approach to leading a team
- Experience of leading a team in a demanding service-driven environment
- Previous experience in the cleaning and/or hospitality industry
- Ability to coach and encourage individuals to be accountable for their own performance
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme β offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
Housekeeping Team Leader - Accommodation employer: Center Parcs
Contact Detail:
Center Parcs Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Housekeeping Team Leader - Accommodation
β¨Tip Number 1
Familiarise yourself with the specific cleaning standards and practices used at Center Parcs. Understanding their approach to cleanliness and guest satisfaction will help you demonstrate your alignment with their values during any discussions.
β¨Tip Number 2
Highlight your previous supervisory experience in a service-driven environment. Be ready to share examples of how you've motivated and developed your team, as this is crucial for the Housekeeping Team Leader role.
β¨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you handle team dynamics and resolve conflicts. Being able to communicate effectively and supportively is key in a leadership position.
β¨Tip Number 4
Be prepared to discuss your adaptability and flexibility in work schedules. Since the role requires working on public holidays and varying hours, demonstrating your willingness to accommodate these needs will set you apart.
We think you need these skills to ace Housekeeping Team Leader - Accommodation
Some tips for your application π«‘
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housekeeping Team Leader position. Tailor your application to highlight relevant experience and skills that match what Center Parcs is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous supervisory experience, particularly in the cleaning or hospitality industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your interpersonal skills and your ability to motivate and develop a team. Provide specific examples of how you've successfully led a team in a demanding environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in housekeeping management.
How to prepare for a job interview at Center Parcs
β¨Show Your Leadership Skills
As a Housekeeping Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your approach to training and development.
β¨Emphasise Your Attention to Detail
The role requires maintaining high standards of cleanliness and hygiene. During the interview, discuss your methods for ensuring quality control and how you handle feedback from guests or management regarding cleanliness.
β¨Demonstrate Flexibility and Adaptability
With varying hours and responsibilities, it's crucial to show that you're adaptable. Share experiences where you've successfully adjusted to changing circumstances or taken on additional responsibilities without compromising quality.
β¨Prepare for Situational Questions
Expect questions that assess your problem-solving skills in a service-driven environment. Think of scenarios where you've had to resolve conflicts, manage time effectively, or improve team performance, and be ready to discuss these in detail.