At a Glance
- Tasks: Welcome guests, answer queries, and ensure a smooth experience at Longleat Forest.
- Company: Join the friendly team at Center Parcs, where everyone is valued.
- Benefits: Enjoy free leisure access, discounts, bonuses, and career development opportunities.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
- Why this job: Be the friendly face that makes guests feel at home and solve their problems.
- Qualifications: Friendly, confident communicators who can learn booking systems and thrive under pressure.
The predicted salary is between 13 - 13 £ per hour.
From check-in to check-out, you'll help guests settle in, answer their questions and make sure everything runs smoothly. It's about great service, quick solutions and being the person people turn to.
What you'll be doing:
- Checking guests in and welcoming them to the village
- Answering questions by phone and in person
- Logging maintenance issues and helping with activity bookings
What's in it for you:
- Free day passes and access to leisure facilities (including the spa)
- Discounts on breaks and in our shops and restaurants
- Bonus scheme and recognition rewards
- A supportive, friendly team
- Career development and in-role training
Your working hours:
- Part-time contract, with shifts falling between 8:30am and 10:30pm
- You will be contracted to work a guaranteed minimum of 64 hours over a 4-week period.
- You may be asked to work additional hours in line with operational requirements
- This role includes evenings, weekends and bank holidays
About you:
- Friendly, confident and clear when communicating
- Comfortable with booking systems (or happy to learn)
- Calm under pressure and quick to solve problems
Our values:
Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.
We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Guest Services Assistant (Hiring Immediately) employer: Center Parcs
At Center Parcs Longleat Forest, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment where every team member is valued. With competitive pay, free access to leisure facilities, and a strong focus on career development, we empower our employees to grow while providing outstanding service to our guests. Join us in creating memorable experiences in a beautiful setting that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant (Hiring Immediately)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Center Parcs' social media and website. Understanding their values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! As a Guest Services Assistant, you'll need to be friendly and clear. Try role-playing common guest scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you handled tricky situations. This will demonstrate that you can stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you're proactive and eager to join the team at Center Parcs.
We think you need these skills to ace Guest Services Assistant (Hiring Immediately)
Some tips for your application 🫡
Be Yourself:We want to see the real you! When you're filling out your application, let your personality shine through. Show us how friendly and confident you are, just like you'd be when welcoming guests.
Tailor Your Application:Make sure to highlight your relevant skills and experiences that match the Guest Services Assistant role. If you've got experience with booking systems or customer service, shout about it!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This way, we can quickly see why you’d be a great fit for our team.
Apply Early:Don’t wait until the last minute! We encourage you to submit your application as soon as possible since this vacancy may close once we have enough applications. Head over to our website and get started!
How to prepare for a job interview at Center Parcs
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Services Assistant does. Familiarise yourself with the key responsibilities like checking guests in, answering questions, and logging maintenance issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about great service, be ready to showcase your communication skills. Think of examples where you've provided excellent customer service or resolved issues quickly. This will show that you're friendly, confident, and calm under pressure, just like they want.
✨Prepare for Common Questions
Anticipate questions related to problem-solving and teamwork. For instance, they might ask how you would handle a difficult guest or a maintenance issue. Practising your responses can help you feel more at ease during the interview.
✨Embrace Their Values
Familiarise yourself with Center Parcs' values: caring, bravery, determination, and being naturally you. Think about how you embody these values in your work and be prepared to share specific examples. This will show that you align with their culture and are a great fit for the team.
