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For Companies At a Glance
- Tasks: Assist guests with check-in, queries, and complaints to enhance their stay.
- Company: Join Center Parcs, a leading holiday destination known for exceptional guest experiences.
- Benefits: Enjoy flexible hours, discounts, bonuses, and career development opportunities.
- Why this job: Be part of a vibrant team that makes holidays memorable and impactful.
- Qualifications: Strong communication skills and a friendly attitude are essential; previous experience is a plus.
- Other info: Work includes weekends and holidays, with a focus on teamwork and guest satisfaction.
Be the difference between guests experiencing a good break and a great break at Center Parcs. The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.
The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills. The guest services department is the main point of contact for guest enquiries. In this role, you will provide guests with advice, answering queries and resolving problems. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary. Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.
The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face.
HOURS OF WORK
You will be contracted to work 64 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will generally be Mondays and Fridays and fall between 8am and 10pm. As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
ABOUT YOU
- Excellent verbal and written communication skills
- A good level of computer literacy
- Friendly, genuine, and warm towards guests and colleagues
- Works well with others in a team
- Previous experience working in a similar role or environment
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
Guest Services Assistant employer: Center Parcs
Contact Detail:
Center Parcs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Familiarise yourself with Center Parcs' values and customer service philosophy. Understanding what makes their guest experience unique will help you align your approach during interviews and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-play scenarios with friends or family where you address guest concerns effectively, showcasing your ability to remain calm and solution-focused under pressure.
✨Tip Number 3
Network with current or former employees of Center Parcs. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a guest, as this will illustrate your capability and enthusiasm for the role.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous work where you handled guest queries or complaints, as this is crucial for the Guest Services Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've gone above and beyond for guests in past roles, and express your enthusiasm for working at Center Parcs.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure you demonstrate these in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with customers in the past.
Showcase Teamwork Experience: The job requires working well with others, so include any experiences that highlight your ability to collaborate in a team environment. This could be from previous jobs, volunteer work, or group projects during your studies.
How to prepare for a job interview at Center Parcs
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, exceptional customer service is key. Prepare examples of how you've handled guest queries or complaints in the past, highlighting your ability to remain calm and professional under pressure.
✨Demonstrate Teamwork
This role requires working closely with colleagues. Be ready to discuss your experience in team settings, focusing on how you contribute to a positive team environment and support your peers.
✨Familiarise Yourself with the Company
Research Center Parcs and understand their values and services. Being knowledgeable about the company will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as a difficult guest complaint. Practise your responses to these scenarios, ensuring you demonstrate problem-solving skills and a guest-first attitude.
