At a Glance
- Tasks: Lead a vibrant team to ensure our leisure units run smoothly and safely.
- Company: Join a passionate team in a beautiful forest environment.
- Benefits: Enjoy a management bonus, discounts, and career development opportunities.
- Other info: Dynamic role with varied responsibilities and excellent growth potential.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in fast-paced operations and strong people leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment.
This role is right at the heart of keeping our village running at its best.
You'll look after a varied mix of leisure units, as well as working alongside our Activity Partners, making sure everything runs safely, smoothly and delivers the high standards our guests expect.
Working closely with the Village Head of Commercial you'll support your Unit Managers day to day – helping them build strong, capable teams and keeping operations running seamlessly across the board.
You'll also keep a close eye on performance, making sure resources are used well and that we're delivering both great service and strong results.
This is a hands‑on leadership role where people really matter.
You'll be visible, approachable and supportive, setting the tone for your teams and creating a positive, inclusive environment where colleagues can thrive and develop.
No two days are the same, so you'll need to be organised, practical and quick to respond when things change.
If you're someone who enjoys variety, takes pride in high standards and knows how to get the best out of people, you'll feel right at home here.
- What you’ll be doing
- Operational Leadership
- Take ownership of the day‑to‑day running of all Leisure units, ensuring they operate safely, smoothly and to a high standard.
Visible across the village, keep standards high, support planning with Heads of Department, and ensure teams are set up to meet demand.
Spot issues early and work with teams to resolve them quickly before they impact the operation or guest experience.
- People & Culture
- Bring Center Parcs' values to life, creating a positive, inclusive and high‑performing culture.
Lead Unit Managers, build strong teams through coaching, development and clear progression.
Turn colleague feedback into action and take ownership of recruitment, onboarding and performance, ensuring teams are engaged and set up for success.
- Guest Experience & Standards
- Ensure every unit delivers a consistently high standard of service and a great guest experience.
Use feedback and performance data to drive improvements, working closely with the Head of Village Experience and wider teams to ensure offerings meet demand.
Maintain strong standards of presentation, service quality and readiness across all areas.
- Commercial & Performance
- Support strong commercial performance across Leisure, working with Unit Managers to manage costs, control stock and use resources effectively.
Keep budgets on track, contribute to trading plans and use insight to improve performance and efficiency across the operation.
- Safety, Compliance & Wider Contribution
- Ensure all areas operate safely and remain fully compliant with health and safety and audit requirements.
Act as a key escalation point, support safe operations and respond confidently when needed.
Contribute to the wider running of the village, supporting communication, strategy and sustainability, and take part in the Duty Manager rota.
Qualifications
- Experience leading a fast‑paced operation and improving performance through strong people leadership.
- Comfortable working in a large or multi‑site environment with shifting priorities (Leisure experience helpful, not essential).
- A strong sense of what great service looks like, with the ability to maintain high standards across teams.
- A confident people leader who can build capability, support development and create a positive team culture.
- Clear, approachable communicator who can use feedback and insight to make practical improvements and build strong working relationships.
Benefits
- Management bonus scheme (up to 18%)
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
- An Employee Assistance Program – providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
Our values
- We care
- We're brave
- We're determined
- We're naturally us
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