Housekeeping Shift Leader - Service Support in Newark on Trent

Bring the services behind every stay together. Help keep essential housekeeping services running smoothly across cleaning, linen logistics, laundry, driving and compliance. As a Housekeeping Shift Leader – Service Support, you’ll coordinate people and resources across several workstreams, respond to changing demands and help colleagues deliver safe, efficient and high-quality support.

What You'll Be Doing

• Coordinate and prioritise cleaning, linen logistics, laundry, driving and compliance activities, deploying resources where they’re needed.
• Deliver clear briefings so colleagues understand their responsibilities, daily priorities and service standards.
• Supervise work across service areas, monitor workflow and adjust priorities as operational demands change.
• Ensure colleagues have the skills, training, equipment and information needed to work effectively across functions.
• Carry out quality and compliance checks, including accommodation standards, health and safety checks and stock processes.
• Oversee stock movement, equipment use and vehicle activity, promoting safe handling and accurate records.
• Act as the first point of contact for operational issues, resolving routine concerns, working with other departments and escalating complex matters.
• Welcome and coach colleagues, give feedback, reinforce standards and support absence management, including return-to-work interviews.
• Track attendance, output and quality, follow up on audits and compliance actions and escalate recurring concerns.
• Support operational projects and improvement initiatives, looking for ways to make service support more efficient.

What's In It For You

• Free day passes and access to leisure facilities (including the spa).
• Discounts on breaks and in our shops and restaurants.
• Bonus scheme and recognition rewards.
• A supportive, friendly team.
• Career development and in-role training.

Your working hours

• Full‑time contract.
• You will be contracted to work a guaranteed minimum of 150 hours over a 4‑week period.
• You may be asked to work additional hours in line with operational requirements.
• This role includes early mornings, evenings (until 10pm), weekends & bank holidays.

About You

• You can coordinate several activities at once and make practical decisions when priorities change.
• You give clear instructions and help colleagues work confidently across different tasks.
• You have a careful approach to quality checks, stock processes and record keeping.
• You can work with other departments to solve problems and recognise when to elevate an issue.
• You put safe working and consistent service standards first.

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we’re brave, we’re determined and we’re naturally us.

Sound like your kind of job? Working here Sherwood Forest (NG22 9DN), isn’t easily reached by public transport.

Closing date: 27th November 2026. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

At Center Parcs, everyone's welcome. We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.