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- Tasks: Deliver excellent customer service and create positive experiences for guests.
- Company: Join Center Parcs, the top choice for short break holidays in a beautiful forest setting.
- Benefits: Earn £12.37 per hour with flexible hybrid working options and full training provided.
- Other info: Fixed-term contract until May 2026 with both full-time and part-time opportunities available.
- Why this job: Be the first point of contact for guests and make a real impact on their holiday experience.
- Qualifications: Previous customer service experience and natural communication skills are preferred.
The predicted salary is between 12 - 13 £ per hour.
We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment. Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across Forest House and six separate villages located in the UK and Ireland.
Contact Centre Agent (fixed-term) | £12.37 per hour
Hybrid role with on average 3 days office-based and 2 days home working. If you thrive on delivering excellent customer service, then this could be the role for you. As a Contact Centre Agent, you'll be the first point of contact for our prospective guests—setting the tone for their entire experience with us. You'll play a key role in creating a positive first impression, handling incoming calls for bookings and enquiries and promoting our products and services through effective up-selling.
Key responsibilities include:
- Answering inbound calls and responding to guest enquiries
- Building rapport and delivering a warm, professional service
- Promoting and up-selling our offerings to enhance the guest experience
- Representing our brand with confidence and enthusiasm
The ideal candidate will have:
- Previous experience in a contact centre, sales or customer service role
- Natural communication skills and someone who enjoys speaking with people
- Confidence in handling a variety of customer interactions
- Previous webchat experience would be a bonus but is not essential
Full training will be provided for this role. Successful candidates will be required to complete a comprehensive training programme at Forest House in New Ollerton, starting Monday 9th February 2026 for 2 weeks working full-time between the hours of 9am and 5.30pm, Monday to Friday. Once the training programme is complete, you will revert to your chosen contracted hours but will continue to work at Forest House for a further 2 weeks, or until you have reached a satisfactory level of competence on our systems. Once confident and competent, you will then transition to a hybrid working model based on your contracted hours.
HOURS OF WORK
Please note this is a fixed-term contract until 3rd May 2026. We have both full time and part time opportunities available but it is a requirement for all working hours to be spread across 5 days per week. The following working hours are available:
- 20 hours per week, spread across 5 days per week
- 25 hours per week, spread across 5 days per week
- 30 hours per week, spread across 5 days per week
- 40 hours per week, spread across 5 days per week
Whilst your hours of work will be fixed between the hours of 8.30am and 7pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public holidays.
Contact Centre Agent in Newark on Trent employer: Center Parcs UK & Ireland
Contact Detail:
Center Parcs UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent in Newark on Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Center Parcs. Understand their values and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, think about how you can create a warm and professional atmosphere. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, focus on how you build rapport and handle different customer interactions. Share specific examples from your past experiences that highlight your ability to connect with people.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Contact Centre Agent in Newark on Trent
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for delivering excellent customer service shine through. We want to see how you connect with people and create positive experiences, so share any relevant stories or examples that highlight your skills.
Tailor Your Application: Make sure to customise your application to fit the Contact Centre Agent role. Highlight your previous experience in contact centres or customer service, and don’t forget to mention any up-selling or communication skills you have. We love seeing candidates who take the time to align their experience with what we’re looking for!
Be Professional Yet Friendly: Strike a balance between professionalism and warmth in your written application. We’re all about creating a welcoming environment, so use a friendly tone while still keeping it professional. This will help us see how you might interact with our guests!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Center Parcs UK & Ireland
✨Know the Company
Before your interview, take some time to research Center Parcs. Understand their values, mission, and what makes them unique in the holiday industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Contact Centre Agent, you'll be the face of the company for many guests. Prepare examples from your past experiences where you've delivered excellent customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Communication Style
Since this role involves a lot of interaction with customers, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you build rapport and maintain a warm, professional tone during conversations.
✨Prepare for Role-Specific Questions
Expect questions that assess your ability to handle various customer interactions. Think about how you would promote and up-sell products while ensuring a positive experience for the guest. Be ready to discuss any webchat experience you have, even if it's minimal, as it could give you an edge.