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- Tasks: Help check in guests and resolve queries at Center Parcs Whinfell Forest.
- Company: Join a vibrant team at Center Parcs, known for exceptional guest experiences.
- Benefits: Earn £12.69 per hour, enjoy discounts, and access career development opportunities.
- Why this job: Be the friendly face that makes guests' stays unforgettable while gaining valuable experience.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible hours with opportunities to work during holidays and weekends.
Overview
Be among the first applicants for the Guest Services Assistant (Fixed-Term) role at Center Parcs Whinfell Forest. You will help check in around 4,000 guests twice a week at each Village and be the key point of contact for guest queries, concerns and issues at any time of day or year. The role contributes to delivering an experience that exceeds guests’ expectations from arrival to departure.
GUEST SERVICES ASSISTANT (Fixed-Term) | £12.69 per hour
The ideal candidate will be self-motivated and demonstrate exceptional customer service skills. You will provide guests with advice, answer queries and resolve problems. You will need to handle guest complaints confidently and escalate issues as necessary. Other responsibilities include checking guests in at the Arrivals Lodge, handling enquiries on the Maintenance Helpdesk, booking activities on the leisure booking system and reporting faults to the Technical Services and Housekeeping departments. The successful candidate will have excellent verbal and written communication skills and be willing to interact with guests via telephone and face-to-face channels.
Please note you must be able to reliably commute to Center Parcs Whinfell Forest (CA10 2DW). If planning to use public transport, follow the Plan Your Journey link for a realistic overview of your commute.
Hours of Work
This is a fixed-term contract until 15 January 2026. You will be contracted to work 120 hours per 4-week period on a flexible basis. Your days and hours may vary each week, but you will always receive at least your contracted hours each period. The village operates 365 days a year, so working hours will include public/bank holidays and Christmas/New Year on a rota basis.
About You
Essential requirements:
- Excellent verbal and written communication skills
- A good level of computer literacy
- Friendly, genuine and warm towards guests and colleagues
- Ability to work well with others in a team
Desirable requirements:
- Previous experience in a similar role or environment
Benefits
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme – vouchers
- Free use of leisure facilities
- Discounted Center Parcs breaks
- 20% discount in restaurant and retail outlets
- Access to Perks at Work discounts
- Employee Assistance Program
- Career development opportunities and external qualifications
Closing and How to Apply
Closing date: 29 September 2025. Interviews to be held: 1 October 2025. This vacancy may close earlier once sufficient applications are received. Early submission is encouraged.
Location: Center Parcs Whinfell Forest, Penrith, Cumbria CA10 2DW, United Kingdom.
Note: Center Parcs is an equal opportunity employer. We recognise diversity and inclusion and welcome applicants from all backgrounds. We are proud to be a Disability Confident Employer and will provide reasonable adjustments during the application or interview process if required.
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Guest Services Assistant (Fixed-Term) employer: Center Parcs UK & Ireland
Contact Detail:
Center Parcs UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Fixed-Term)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Center Parcs. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing how you've handled guest complaints in the past.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent Center Parcs well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the Guest Services Assistant role!
We think you need these skills to ace Guest Services Assistant (Fixed-Term)
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about interacting with guests, make sure your written application highlights your excellent verbal and written communication skills. Use clear and friendly language to reflect how you’d engage with guests.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the Guest Services Assistant role. Mention any relevant experience or skills that match the job description, like handling guest queries or resolving complaints.
Be Yourself: We want to see the real you! Let your personality shine through in your application. Show us how friendly and genuine you are, as these traits are key for this role. A warm tone can make a big difference!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures we get all the info we need to consider you for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Center Parcs UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Services Assistant role. Familiarise yourself with the key responsibilities like checking in guests and handling queries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a complaint effectively. This will highlight your ability to handle guest interactions confidently.
✨Practice Communication Scenarios
Given the importance of verbal and written communication in this role, practice common scenarios you might face. Think about how you'd respond to a guest's complaint or how you'd explain a booking process. This will help you feel more prepared and articulate during the interview.
✨Be Ready for Teamwork Questions
As you'll be working closely with others, expect questions about teamwork. Prepare to discuss how you collaborate with colleagues and contribute to a positive team environment. This shows that you're not just a great individual contributor but also a team player.