At a Glance
- Tasks: Coach and develop teams to enhance guest experiences in a vibrant contact centre.
- Company: Join Center Parcs, where teamwork and nature create memorable guest experiences.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and access to leisure facilities.
- Other info: Flexible working hours with a hybrid model and excellent career progression opportunities.
- Why this job: Make a real impact by empowering colleagues and driving quality in guest interactions.
- Qualifications: Experience in coaching or quality roles, with strong communication skills.
The predicted salary is between 34000 - 34000 £ per year.
We are a thriving team passionate about working together to deliver excellence, all in a natural forest environment. At Center Parcs, our people are at the heart of every memorable guest experience and we’re looking for a passionate Quality Coach to help bring this to life across our Contact Centre.
As a Contact Centre Quality Coach, you’ll drive how our teams show up for our guests, building confidence, unlocking personality, and raising the bar on every interaction. This is a hands‑on role where quality means coaching in the moment, spotting opportunities, and bringing out the best in people. You’ll partner with individuals, teams, and leaders to deliver impactful 1:1 coaching and energising workshops that embed best practice and lift performance. From day one onboarding to evolving new ways of working, you’ll make sure our 90+ colleagues feel ready, supported, and empowered to deliver standout guest experiences.
What You’ll Be Doing
- Driving Quality & Guest Experience – Monitor and review guest interactions across calls, emails and digital channels to assess quality, identify trends and uncover opportunities to enhance the overall guest experience in line with Center Parcs values.
- Coaching & Developing People – Deliver supportive, strengths‑based 1:1 coaching and engaging group workshops that build confidence, close performance gaps and embed best practice across the Contact Centre.
- Turning Insight into Action – Analyse quality outcomes to spot recurring themes and root causes, translating them into clear, actionable feedback for Agents and Leaders to continuously raise standards.
- Building Capability & Consistency – Support inductions, lead training on new ways of working and contribute to calibration sessions to ensure fair, consistent quality assessments and a highly capable, guest‑ready team.
- Championing Standards & Continuous Improvement – Promote a culture of learning and open feedback while ensuring compliance with GDPR, Health & Safety and environmental policies, using data, technology and insight to drive ongoing improvement.
What’s In It For You
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Discounted Center Parcs breaks
- Free use of our leisure facilities
- 20% discount in our restaurant and retail outlets
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
- An Employee Assistance Program – providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
Your Working Hours
You will be contracted to work 150 hours per 4‑week period, spread over 5 days per week. Whilst your hours of work will be fixed between 8:30 am and 7:00 pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public / bank holidays on a rota basis. Please note this role will be hybrid with approximately 2–3 days in the office and the remainder working from home.
About You
- Previous experience in a contact centre quality, coaching, training or performance support role.
- Strong coaching skills and experience delivering 1:1 coaching and group workshops.
- Proven track record of exceeding targets.
Our Values
Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we’re brave, we’re determined and we’re naturally us.
Closing Date
12th June 2026. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
Equal Opportunity
At Center Parcs, everyone’s welcome. We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Contact Centre - Quality Coach employer: Center Parcs UK & Ireland
At Center Parcs, we pride ourselves on fostering a vibrant and supportive work culture where our colleagues are empowered to excel in their roles. As a Contact Centre Quality Coach, you will benefit from a range of perks including a colleague bonus scheme, discounted breaks, and access to leisure facilities, all while working in a stunning natural environment that enhances your well-being. With excellent opportunities for career development and a commitment to diversity and inclusion, Center Parcs is an exceptional employer dedicated to creating memorable experiences for both guests and staff alike.
Contact Details:
Center Parcs UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre - Quality Coach
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Center Parcs UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Center Parcs UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre - Quality Coach
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Center Parcs UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Center Parcs UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Center Parcs UK & Ireland!
How to prepare for a job interview at Center Parcs UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
