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- Tasks: Lead the Aqua Sana Forest Spa, ensuring exceptional guest experiences and managing a high-performing team.
- Company: Aqua Sana Forest Spa is an award-winning spa with unique experiences at Center Parcs locations.
- Benefits: Enjoy a management bonus scheme, pension, discounts, and career development opportunities.
- Why this job: Join a growing team focused on guest satisfaction and personal development in a vibrant spa environment.
- Qualifications: Strong leadership, financial management skills, and experience in leisure/hospitality are essential.
- Other info: Flexible working hours, including holidays, and a commitment to diversity and inclusion.
The predicted salary is between 52000 - 78000 £ per year.
Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products, and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone, and VOYA.
Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks.
AQUA SANA FOREST SPA GENERAL MANAGER | £65,000 per annum plus 18% bonus scheme
Reporting to the Village Director, you will work closely with divisional leads, the Aqua Sana Forest Spa management team, and key stakeholders to ensure the smooth running of the Aqua Sana Forest Spa and the delivery of an exceptional guest experience. In this role, you will have a high degree of commercial responsibility for the Spa, managing the end-to-end guest journey, ensuring the team delivers excellent guest service while adhering to brand standards and compliance with health and safety guidelines. You will also oversee the management of our Vitalé Café Bar restaurant, ensuring a high standard of service and dining experience for guests.
Working closely with the Village Director, Director of Spa, and Group Spa Manager to identify and implement strategies to drive revenue, enhance guest satisfaction, and respond to seasonal and business demands while maintaining the highest standards of service. Your key responsibilities will include managing financial budgets and profit and loss accounts, with a focus on sales performance, capacity management, Therapist utilization, retail performance, promotional activities, payroll, and operating costs.
Leading a motivated and high-performing team will be at the heart of this role. With the support of your management team, you will be responsible for recruitment, training, and development and ensuring the team is equipped to provide outstanding service that encourages repeat bookings, referrals, and guest loyalty.
This is a newly created position within the business to support our growth and enhanced guest experience aspirations and would be suited to Spa Directors and Spa General Managers or those managing an extensive Leisure / Health Club operation.
HOURS OF WORK
You will be contracted to work 160 hours per 4-week period on a flexible basis. As our village is open 365 days of the year, your working hours will include public/bank holidays and during Christmas and/or New Year on a rota basis.
ABOUT YOU
Essential requirements:
- Commercially astute and proven financial management skills
- Strong leadership and stakeholder management skills
- Ability to utilize excellent time management skills and use own initiative
- Excellent people management skills and the ability to motivate and lead a large team
- Significant management experience within the leisure/hospitality industry
- Experience of budgetary controls
- Experience of managing and leading a large team (50+ team members)
- Good general standard of education
- Outgoing nature, enjoys working with people
- Confident and experienced with guest service and requirements
- A strong eye for detail and high standards
Desirable requirements:
- Proficiency in Microsoft Office (Word and Excel)
- Experience of computerised booking systems
- Beauty Therapy Level 2 Qualification (or equivalent)
- Beauty Therapy Level 3 Qualification (or equivalent)
- Experience in leading and managing a food and beverage operation
- Good network of Spa industry external contacts
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
- Management Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
- An Employee Assistance Program – providing support on financial, health, and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognized qualifications
If this sounds like your ideal job, then we’d love to see your application.
Closing date: 4 Feb 2025 at 12 Noon
Interviews to be held: Week commencing 10th and 17th February 2025
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
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At Center Parcs, everyone’s welcome.
We recognize that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business, and share a sense of belonging. We place a lot of value on recruiting based on behaviors rather than prioritizing qualifications or experience.
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
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Aqua Sana Forest Spa General Manager employer: Center Parcs UK & Ireland
Contact Detail:
Center Parcs UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aqua Sana Forest Spa General Manager
✨Tip Number 1
Make sure to highlight your leadership experience in the leisure or hospitality industry. This role requires managing a large team, so showcasing your ability to motivate and lead will set you apart.
✨Tip Number 2
Familiarize yourself with the specific spa services and products offered at Aqua Sana Forest Spa. Understanding the guest experience and being able to discuss how you can enhance it will demonstrate your commitment to the role.
✨Tip Number 3
Network with professionals in the spa and wellness industry. Having connections can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your financial management skills in detail. Since this position involves managing budgets and profit and loss accounts, being ready to share specific examples of your past successes will be crucial.
We think you need these skills to ace Aqua Sana Forest Spa General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Aqua Sana Forest Spa General Manager position. Understand the key responsibilities and essential requirements, as this will help you tailor your application to highlight relevant experiences.
Highlight Leadership Experience: In your CV and cover letter, emphasize your leadership skills and experience managing large teams. Provide specific examples of how you've motivated and developed team members in previous roles, as this is crucial for the position.
Showcase Financial Acumen: Demonstrate your financial management skills by including examples of budget management, profit and loss accountability, and any successful strategies you've implemented to drive revenue in past positions.
Personalize Your Application: Make sure to personalize your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company, and explain why you believe you would be a great fit for the Aqua Sana Forest Spa.
How to prepare for a job interview at Center Parcs UK & Ireland
✨Showcase Your Leadership Skills
As a General Manager, strong leadership is crucial. Be prepared to discuss your experience in managing large teams and how you've motivated them to deliver exceptional guest service.
✨Demonstrate Financial Acumen
Highlight your experience with budget management and financial performance. Be ready to provide examples of how you've successfully managed profit and loss accounts in previous roles.
✨Emphasize Guest Experience Focus
Aqua Sana Forest Spa prioritizes guest satisfaction. Share specific instances where you've enhanced the guest experience or implemented strategies that led to increased guest loyalty.
✨Prepare for Stakeholder Management Questions
Since you'll be working closely with various stakeholders, prepare to discuss your approach to stakeholder management and how you've successfully collaborated with different departments in the past.
