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- Tasks: Lead the Aqua Sana Forest Spa, ensuring exceptional guest experiences and managing a high-performing team.
- Company: Aqua Sana Forest Spa is an award-winning spa with unique experiences at Center Parcs locations.
- Benefits: Enjoy a management bonus scheme, pension, discounts, and career development opportunities.
- Why this job: Join a growing team focused on guest satisfaction and personal development in a vibrant spa environment.
- Qualifications: Strong leadership, financial management skills, and experience in the leisure/hospitality industry required.
- Other info: Flexible working hours, including holidays, with a focus on diversity and inclusion.
The predicted salary is between 39000 - 91000 £ per year.
Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.
Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks.
AQUA SANA FOREST SPA GENERAL MANAGER | £65,000 per annum plus 18% bonus scheme
Reporting to the Village Director, you will work closely with divisional leads, the Aqua Sana Forest Spa management team and key stakeholders to ensure the smooth running of the Aqua Sana Forest Spa and the delivery of an exceptional guest experience. In this role, you will have a high degree of commercial responsibility for the Spa, managing the end-to-end guest journey, ensuring the team are delivering excellent guest service while adhering to brand standards and compliance with health and safety guidelines. You will also oversee the management of our Vitalé Café Bar restaurant, ensuring a high standard of service and dining experience for guests.
Working closely with the Village Director, Director of Spa and Group Spa Manager to identify and implement strategies to drive revenue, enhance guest satisfaction and respond to seasonal and business demands, while maintaining the highest standards of service. Your key responsibilities will include managing financial budgets and profit and loss accounts, with a focus on sales performance, capacity management, Therapist utilisation, retail performance, promotional activities, payroll and operating costs.
Leading a motivated and high-performing team will be at the heart of this role. With the support of your management team, you will be responsible for recruitment, training and development and ensuring the team is equipped to provide outstanding service that encourages repeat bookings, referrals and guest loyalty.
This is a newly created position within the business to support our growth and enhanced guest experience aspirations and would be suited to Spa Directors and Spa General Managers, or those managing an extensive Leisure / Health Club operation.
HOURS OF WORK
You will be contracted to work 160 hours per 4-week period on a flexible basis. As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
ABOUT YOU
Essential requirements:
- Commercially astute and proven financial management skills
- Strong leadership and stakeholder management skills
- Ability to utilise excellent time management skills and use own initiative
- Excellent people management skills and the ability to motivate and lead a large team
- Significant management experience within the leisure / hospitality industry
- Experience of budgetary controls
- Experience of managing and leading a large team (50+ team members)
- Good general standard of education
- Outgoing nature, enjoys working with people
- Confident and experienced with guest service and requirements
- A strong eye for detail and high standards
Desirable requirements:
- Proficiency in Microsoft Office (Word and Excel)
- Experience of computerised booking systems
- Beauty Therapy Level 2 Qualification (or equivalent)
- Beauty Therapy Level 3 Qualification (or equivalent)
- Experience in leading and managing a food and beverage operation
- Good network of Spa industry external contacts
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
- Management Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
- An Employee Assistance Program – providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
If this sounds like your ideal job, then we’d love to see your application.
Closing date: 4 Feb 2025 at 12 Noon
Interviews to be held: Week commencing 10th and 17th February 2025
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
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At Center Parcs, everyone’s welcome.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
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Aqua Sana Forest Spa General Manager employer: Center Parcs UK & Ireland
Contact Detail:
Center Parcs UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aqua Sana Forest Spa General Manager
✨Tip Number 1
Familiarize yourself with the unique offerings of Aqua Sana Forest Spa. Understanding the specific treatments, products, and guest experiences we provide will help you articulate how your background aligns with our brand during discussions.
✨Tip Number 2
Network with professionals in the spa and hospitality industry. Building connections can provide insights into our company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight your leadership experience in managing large teams. Be ready to share specific examples of how you've motivated staff and improved guest satisfaction in previous roles, as this is crucial for the General Manager position.
✨Tip Number 4
Stay updated on industry trends and best practices in spa management. Demonstrating your knowledge of current market demands and guest preferences can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Aqua Sana Forest Spa General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the leisure and hospitality industry, particularly in managing teams and financial responsibilities. Use specific examples that demonstrate your leadership skills and ability to enhance guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the spa industry and your understanding of the Aqua Sana Forest Spa's unique offerings. Mention how your background aligns with the role's requirements and how you can contribute to the team's success.
Highlight Financial Acumen: Since the role requires strong financial management skills, be sure to include any relevant experience with budget management, profit and loss accounts, and sales performance in your application materials.
Showcase Leadership Experience: Emphasize your experience in leading large teams, particularly in a spa or hospitality setting. Provide examples of how you've motivated staff and improved service standards to enhance guest experiences.
How to prepare for a job interview at Center Parcs UK & Ireland
✨Showcase Your Leadership Skills
As a General Manager, strong leadership is crucial. Be prepared to discuss your experience in managing large teams and how you've motivated them to deliver exceptional guest service.
✨Demonstrate Financial Acumen
Since the role involves significant financial responsibility, come ready to talk about your experience with budget management, profit and loss accounts, and strategies you've implemented to drive revenue.
✨Highlight Guest Experience Focus
Aqua Sana Forest Spa prioritizes guest satisfaction. Share specific examples of how you've enhanced guest experiences in previous roles and how you plan to maintain high standards at Aqua Sana.
✨Prepare for Stakeholder Management Questions
You'll be working closely with various stakeholders. Think of instances where you've successfully collaborated with different departments or external partners to achieve common goals.
