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- Tasks: Provide first line IT support and manage queries from colleagues and guests.
- Company: Center Parcs is a leading holiday destination in the UK and Ireland, focused on excellent service.
- Benefits: Enjoy perks like a bonus scheme, discounted breaks, and access to leisure facilities.
- Why this job: Gain valuable IT skills while working in a vibrant, supportive environment surrounded by nature.
- Qualifications: 5 GCSEs at grade C/4 or above, including Maths and English; familiarity with Microsoft Office.
- Other info: Flexible working hours with opportunities for career development and recognised qualifications.
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We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.
Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 10,000 across six separate villages located in the UK and Ireland. We are commercially focussed but ensure that this is led by an ethos of delivering excellent service which provides our guests with wonderful memories of their time with us. Standards, be they operational, health & safety or otherwise, are important to us, as is our ongoing commitment to nurture the forest environment within which we operate.
APPRENTICE IT TECHNICIAN | £12.37 per hour
In this role, you will work as part of a small team providing first line IT support and escalating issues to senior members of the team or third parties where necessary. A confident nature is required as you will be responsible for responding to colleagues and guests queries via telephone, email and instant messaging chat services ensuring all requests are logged promptly on the IT help desk system. You will also provide proactive support through monitoring systems and procedural checks.
Excellent communication skills will be required as you will ensure users are regularly kept informed of the status and progress of their request and will ensure that tickets are regularly updated. Other aspects of the role include ensuring hardware stock levels are maintained and the IT rooms are kept tidy at all times.
The programme will take approximately 17 months to complete, and you will blend your learning activities into your normal working hours to enable you to grow your IT knowledge and deliver a great experience to our colleagues and guests. After successful completion of the course, you will achieve a Level 3 Microsoft Azure Cloud Support Specialist qualification as well as additional qualifications in Microsoft Azure Fundamentals and Microsoft 365 Fundamentals.
Please note that to apply for a role with us, you must be able to reliably commute to Center Parcs Sherwood Forest (NG22 9DN), as it is not easily accessible by public transport. If you plan to use public transport, please follow this link for a realistic overview of your commute: Plan Your Journey
HOURS OF WORK
You will be contracted to work 160 hours per 4-week period on a flexible basis (40 hours per week). This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.
As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.
About You
Essential requirements:
- 5 GCSEs at grade C / 4 or above (or equivalent), including Maths and English
- Familiarity with Microsoft Office products
- Excellent communication skills
- Good organisation and prioritisation skills
Desirable requirements:
- GCSE or equivalent in IT
- Previous IT or customer service experience
About The Benefits
Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
- An Employee Assistance Program – providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
If this sounds like your ideal job, then we’d love to see your application.
Closing date: 12th August 2025
Interviews to be held: Ongoing
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
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At Center Parcs, everyone\’s welcome.
We recognise that we\’re all at our best when we\’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect.We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging.We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
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Apprentice IT Technician employer: Center Parcs UK & Ireland
Contact Detail:
Center Parcs UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used at Center Parcs. Research their use of Microsoft Azure and Microsoft 365, as having a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be interacting with colleagues and guests, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Show your enthusiasm for working in a team environment. Center Parcs values collaboration, so be prepared to discuss examples of how you've successfully worked with others in the past.
✨Tip Number 4
Plan your commute to ensure you can reliably get to Center Parcs Sherwood Forest. Being able to demonstrate your commitment to punctuality and reliability can set you apart from other candidates.
We think you need these skills to ace Apprentice IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Apprentice IT Technician role. Emphasise your familiarity with Microsoft Office products and any previous IT or customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your ability to communicate effectively. Mention your organisational skills and how you can contribute to the team at Center Parcs.
Highlight Your Qualifications: Clearly list your GCSEs, especially in Maths and English, as these are essential requirements. If you have any additional qualifications in IT, be sure to include them as well.
Show Enthusiasm for the Role: In your application, express your excitement about working in a natural environment and contributing to excellent service at Center Parcs. This will help demonstrate your fit within their company culture.
How to prepare for a job interview at Center Parcs UK & Ireland
✨Show Your Communication Skills
As an Apprentice IT Technician, you'll need to communicate effectively with colleagues and guests. During the interview, demonstrate your ability to explain technical concepts in simple terms and showcase your active listening skills.
✨Familiarise Yourself with Microsoft Products
Since familiarity with Microsoft Office products is essential for this role, make sure you brush up on your knowledge of these tools. Be prepared to discuss how you've used them in previous experiences or projects.
✨Highlight Your Organisation Skills
The job requires good organisation and prioritisation skills. Share examples from your past where you successfully managed multiple tasks or projects, showing how you kept everything on track.
✨Research Center Parcs
Understanding the company culture and values is crucial. Research Center Parcs and be ready to discuss why you want to work there and how you align with their commitment to excellent service and environmental sustainability.