At a Glance
- Tasks: Lead facilities operations and ensure high standards across accommodation and infrastructure.
- Company: Join Center Parcs, a vibrant team in a stunning forest setting.
- Benefits: Enjoy a competitive salary, bonus scheme, company car, and private medical insurance.
- Other info: Embrace a culture of diversity and inclusion with excellent career development opportunities.
- Why this job: Make a real impact on guest experiences while leading a passionate team.
- Qualifications: Proven leadership experience in facilities management and strong communication skills.
Whinfell Forest | £75,000 - £90,000 per annum depending on experience, plus 22% bonus scheme | Company Car | PMI
We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment. As Head of Village Facilities, you will play a key leadership role within the Village Senior Leadership Team, working closely with the Village Director to ensure our accommodation, assets and infrastructure consistently meet the highest standards. You will provide strategic leadership across Housekeeping, Technical Services, Accommodation, Grounds and Central Buildings. These teams are fundamental to delivering an exceptional guest experience, ensuring our villages are safe, well‑maintained and presented to a premium standard at all times. This role is central to operational excellence.
You will lead the delivery of proactive facilities and asset management, anticipating issues before they arise and ensuring they are resolved quickly and effectively when they do. With an unwavering focus on safety, quality and reliability, you will drive high standards across every aspect of the village environment. Working closely with central teams, you will translate strategic priorities into operational delivery, driving consistency, innovation and continuous improvement across the village. Through visible leadership, you will foster a culture of ownership, accountability and pride, empowering your teams to deliver exceptional standards and create memorable experiences for every guest.
What you’ll be doing
- Operational Leadership – Lead all facilities and maintenance operations across the village, ensuring assets, accommodation and environments are reliable, well‑maintained and delivered to the highest standards. Oversee large‑scale housekeeping operations to ensure consistent quality and smooth delivery at peak volumes, while identifying risks early, resolving issues quickly and minimising disruption. Partner with the Village Director and central teams to deliver against the Annual Operating Plan.
- Projects & Asset Management – Support the delivery of capital and operational projects, ensuring works are carefully planned, communicated and executed with minimal disruption. Take ownership of village assets, infrastructure and fleet performance, supporting long‑term investment planning and maintaining high standards of reliability and presentation.
- Compliance & Safety – Ensure all facilities operations meet health, safety and regulatory requirements, maintaining robust audit, assurance and escalation processes. Champion a culture of compliance, ensuring teams are trained, accountable and consistently operate to the highest safety standards.
- Colleague Engagement & Culture – Provide visible, inspiring leadership to large, multi‑disciplinary teams, building a high‑performing, inclusive culture aligned to company values. Develop capability through coaching, succession planning and performance management, ensuring consistent delivery and strong leadership across all teams.
About You
- Proven senior leadership experience in facilities or operational environments, managing complex, high‑volume operations.
- Strong commercial and operational acumen, with the ability to use data and insight to drive performance, efficiency and standards.
- Track record of leading large teams and delivering change, continuous improvement and modernisation at scale.
- Influential, confident communicator able to engage senior stakeholders, lead through complexity and make decisive decisions in high‑pressure situations.
What’s in it for you
- Management Bonus Scheme (up to 22%)
- Company Car
- Private Medical Insurance
- Pension Scheme with Life Assurance
- Discounted CenterParcs breaks
- Free use of our leisure facilities
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal – offering a wide range of retail and leisure discounts
- An Employee Assistance Program – providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
- Colleague Recognition and Reward Scheme – offering a choice of CenterParcs and High Street vouchers
Our values Each colleague at CenterParcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we’re brave, we’re determined and we’re naturally us. Apply online today.
Closing date: 19th July 2026. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
At Center Parcs, everyone’s welcome. We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Head of Village Facilities NEW Center Parcs Posted today Penrith employer: Center Parcs group
Center Parcs is an exceptional employer, offering a vibrant work culture where teamwork and excellence thrive in a stunning natural forest setting. As the Head of Village Facilities, you will benefit from a competitive salary, generous bonus scheme, and extensive career development opportunities, all while being part of a company that values diversity, inclusion, and employee well-being. With access to leisure facilities, discounts, and a commitment to personal growth, Center Parcs provides a fulfilling environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Village Facilities NEW Center Parcs Posted today Penrith
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Center Parcs group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Center Parcs group
Don't be shy about reaching out to Center Parcs group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Village Facilities NEW Center Parcs Posted today Penrith
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Center Parcs group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Center Parcs group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
