Senior Case Manager, Adult Department - Get a FREE Master's Degree in Clinical Mental Health Co[...] in Londonderry

Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental health services for adults and elders. Our multi-disciplined treatment team works with individuals ages 18+ who experience severe and persistent mental illness and/or co‑occurring disorders. The Senior Adult Case Manager provides administrative and clinical supervision to direct staff, as well as care planning, resource identification, benefit coordination, service monitoring, and community‑based counseling support to assist clients with improving symptoms and behaviours that otherwise interfere with daily functioning and wellness goals. This is a full‑time, 40‑hour per week position.

Major Functional Areas and Description of Duties

• Train all new and seasoned case managers in the adult department on: Case management notes, Case management assessments, Care Plan writing, Medicaid benefits and related changes, Resources and resource updates throughout the year, Treatment planning, Adult Needs and Strengths Assessments (ANSA), Crisis planning, Functional Support Services, Documentation, Daily attestation of notes, Weekly attestation of care plans.
• Provide formal, regularly scheduled case management supervision to assigned staff including review of cases and weekly/monthly productivity reports.
• Provide back‑up supervision and support to other case managers in absence of Case Management Supervisor.
• Manage time off requests and weekly payroll for designated staff.
• Work in conjunction with Adult Case Management Supervisor to ensure that service delivery is efficient and effective by developing methods to meet desired client outcomes, productivity, and budget variances.
• Review productivity (monthly case management and weekly functional support services) and problem solve with staff to meet expectations.
• Provide ongoing feedback on performance and complete formal performance reviews.
• Provide set case management contacts per month (eligible for incentive pay upon exceeding productivity expectation).
• Provide set hours of billable service each week to meet 5% of direct service key performance indicator (eligible for incentive pay upon exceeding productivity expectation).
• Participate in leadership and team meetings.
• Promote a positive work environment and culture that fosters cooperation, teamwork, professional growth and development to benefit CLM staff, clients, families, and community partners.

Ensure self and team members:

• Provide individual assessment to create treatment and care plans that specify presenting problems, objectives, interventions, and desired outcomes.
• Assist clients with applying for and maintaining adequate medical coverage to support consistent access to whole health care and treatment.
• Provide outreach, advocacy, coordination, resource identification, linkage and monitoring of internal and external supports and services.
• Provide counseling and Functional Support Services (FSS) in the home or other community‑based setting as deemed appropriate for the objectives, interventions and desired outcomes identified in the client’s treatment plan.
• Provide Individual Therapeutic Behavioral Services (TBSI) to develop, apply, and reinforce coping strategies to reduce and/or ameliorate symptoms and behaviours that interfere with functioning and goal achievement.
• Provide Crisis Intervention (CI) when clients experience acute exacerbation of symptoms to ensure their safety within the home and/or community.
• Work collaboratively with other treatment team members, natural supports, and external providers to ensure a wrap‑around approach is provided for continuity of client care.
• Serve on appropriate committees, both internal and external, as determined by supervisor.
• Function professionally and in a manner that protects the integrity, confidentiality and rights of all patients.
• Execute all required services and timely documentation in accordance with agency policies and federal/state standards.
• Maintain professional memberships, licenses, accreditation, certifications, etc.
• Represent CLM in a professional and appropriate manner in all settings.
• Perform all other duties as assigned by supervisor.

Physical Demands and Working Conditions

The majority of the work will be office based and/or remote via telehealth. Some of the work will be visiting clients in the community and also in their homes. Manual dexterity is needed to use computers. The ability to sit for extended periods of time is required. Reliable transportation, a clean driving record, and proof of auto insurance coverage is required.

Benefits

At Center for Life Management we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include: Comprehensive health insurance (medical, dental, vision) Health Reimbursement Arrangement Flexible Spending.