Vice President, Practice Operations in Derry, Londonderry

Fulfill your purpose at CLM: Center for Life Management (CLM) provides the area’s most comprehensive array of outpatient mental healthcare. We offer innovative and evidence-based services that enhance the health and well-being of individuals and families. We operate multiple service locations, including our main office in Derry, NH, satellite office in Salem, NH, and residential programming. As the region’s designated community mental health center, CLM serves Southern New Hampshire through a hybrid model of care that includes services provided in the office, in the community, in the home, and via telehealth.

The Vice President, Practice Operations provides strategic leadership, operational oversight, and administrative direction to support front office operations, scheduling, access to care, and overall practice management across the agency. This role is responsible for ensuring efficient, client-centered, and compliant operational workflows that enhance access to services, support staff productivity, improve the client experience, and contribute to the financial health of the organization. This position reports to the COO with a dotted line to the CFO and CEO. This is a full time, 40 hour per week position.

Major Functional Areas and Description of Duties

• Leadership and Supervision: Provide direct supervision to the Office Administration Manager and support their oversight of front office and administrative staff across agency locations.
• Medical Services: Oversee day-to-day scheduling and coordination for the Medical provider team, including nurses, nurse practitioners, and physicians.
• Scheduling Operations: Oversee agency-wide scheduling operations for both in-person and telehealth services to support timely client access and efficient provider utilization.
• Access to Care: Provide oversight of the Access to Care Department to ensure effective intake processes, referral management, client onboarding, and timely access to services.
• Billing and Finance Collaboration: Work closely with the Finance Department regarding payment workflows and practice management functions.
• EHR Leadership: Serve as a member of the EHR Committee, representing front office, operational, scheduling, and access-to-care workflows.
• Program and Department Collaboration: Work collaboratively with Program Directors and other agency leaders to ensure clinical teams have the operational and administrative support necessary.
• Operational Improvement and Performance Monitoring: Create, monitor, and evaluate operational performance metrics related to scheduling, patient access, office management, collections, and administrative workflows.
• Safety, Compliance, and Professional Standards: Participate as a member of the agency Safety Committee and ensure self and assigned staff function professionally.

Physical Demands and Working Conditions

The work is primarily performed in office across multiple CLM locations and remote settings. The role requires frequent sitting, standing, walking, using computers and standard office equipment, and occasional movement between offices and departments. The position may require travel between CLM locations for operational oversight, meetings, and support.

Benefits

At Center for Life Management, we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:

• Comprehensive health insurance (medical, dental, vision)
• Health Reimbursement Arrangement
• Flexible Spending Account
• Paid earned time (3 weeks in year one, caps at 6 weeks)
• Paid holidays (8) with bonus birthday holiday in your birth month
• 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
• Life Insurance paid by company
• Short- and Long-Term Disability paid by company
• Accidental Death and Dismemberment Insurance paid by company
• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Company issued cell phone and laptop as needed for role
• Scholarship for professional advancement
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!

Requirements

• Bachelor’s degree required; Master’s degree in Healthcare Administration, Business Administration, Public Health, or related field preferred.
• Minimum of 10 years of progressive leadership and management experience in healthcare operations, medical practice management, behavioral health operations, or a related healthcare setting.
• Strong experience in practice operations, scheduling, front office management, access to care, and administrative workflow oversight.
• Experience supervising managers, leads, or multi-site administrative teams preferred.
• Demonstrated experience with process improvement, change management, and operational leadership in a dynamic healthcare environment.
• Experience working with electronic health records (EHRs) and participating in or leading workflow implementation, optimization, or system transitions strongly preferred.
• Knowledge of healthcare administrative workflows including scheduling, registration, insurance verification, collections, and patient/client access functions.
• Strong analytical, organizational, and problem-solving skills with the ability to use data to inform decisions and operational improvements.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of leadership.