At a Glance
- Tasks: Coordinate and manage client appointments for mental healthcare services.
- Company: Join a supportive team at the Center for Life Management, enhancing community health.
- Benefits: Enjoy comprehensive health insurance, paid time off, and flexible work options.
- Other info: Dynamic work environment with opportunities for career growth and professional development.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: High school diploma and 1-2 years of scheduling or administrative experience required.
The predicted salary is between 30000 - 40000 £ per year.
Center for Life Management (CLM) provides a comprehensive array of outpatient mental healthcare. We offer innovative, evidence-based services that enhance health and well-being for individuals and families. We partner with local and state-wide organizations to build stronger communities and greater awareness for whole health and wellness. The Scheduler plays a pivotal role in coordinating and supporting clinical services to ensure seamless client care. This position involves managing appointments across various services and serving as the primary client resource for scheduling and treatment information. The Scheduler collaborates closely with clinical teams to align scheduling with protocols, maintains accurate records using electronic health systems, resolves scheduling conflicts proactively, and supports administrative operations to enhance efficiency and continuity of care. This is a full-time, 40-hour per week position based out of our Derry Office and is considered non-exempt in accordance with the Fair Labor Standards Act (FLSA). The schedule will be fully in person during the training period and will have the option of some remote work once fully trained and proficient.
Responsibilities
- Schedule Clinical Appointments: coordinate and schedule appointments for clients across various clinical services, ensuring efficient resource utilization and clinician time.
- Client Communication: serve as a primary resource for clients, providing appointment reminders, treatment information, and answering questions about scheduling and insurance coverage.
- Collaboration with Clinical Teams: work closely with clinical staff to ensure timely and accurate scheduling of all treatments and appointments, aligning with clinicians' availability and treatment protocols.
- Maintain Accurate Records: utilize electronic health record systems to maintain accurate and up-to-date records of scheduling activities, documenting all changes, cancellations, and confirmations.
- Problem-Solving and Troubleshooting: address scheduling conflicts, cancellations, or issues, and proactively find solutions to minimize disruption to client care and clinic operations.
- Administrative Support: provide administrative assistance, including outreach to clients for missed or rescheduled appointments and coordination with staff to prioritize scheduling needs.
Physical Demands and Working Conditions
The majority of the work takes place in an office setting. Manual dexterity is needed to use computers and standard office equipment. The ability to sit for extended periods of time is required. Training is completed in office setting. Once fully trained, work will be a mix of office setting and remote work may require reliable internet and phone access.
Benefits
- Comprehensive health insurance (medical, dental, vision)
- Health Reimbursement Arrangement
- Flexible Spending Account
- Paid earned time (3 weeks in year one, caps at 6 weeks)
- Paid holidays (8) with bonus birthday holiday in your birth month
- 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
- Life Insurance paid by company
- Short- and Long-Term Disability paid by company
- Accidental Death and Dismemberment Insurance paid by company
- Employee Assistance Program (EAP)
- Company-issued cell phone and laptop as needed for role
- Scholarship for professional advancement
- Mileage reimbursement for applicable positions
- On the job training and continuing education opportunities
- Rewarding and supportive work environment with opportunities for career growth
- Meaningful relationships with co-workers and individuals served
- Flexible work schedule
Qualifications
- High school diploma or equivalent required.
- Minimum of 1–2 years of experience in scheduling, administrative, or healthcare coordination roles, preferably in a clinical or behavioral health setting.
- Familiarity with insurance verification processes and healthcare scheduling systems.
- Excellent organizational and multitasking skills, with attention to detail.
- Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Ability to communicate effectively and professionally with clients and clinical staff.
- Demonstrated ability to prioritize tasks in a fast-paced environment and maintain professionalism under pressure.
- Ability to work independently and as part of a team.
Locations
Access to Care Scheduler in Derry, Londonderry employer: Center for Life Management
At the Center for Life Management, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our staff. Our Derry Office offers a supportive work culture with a robust benefits package, including comprehensive health insurance, generous paid time off, and opportunities for career advancement through ongoing training. Join us in making a meaningful impact in the lives of individuals and families while enjoying a flexible work schedule and a collaborative team environment.
Contact Details:
Center for Life Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Access to Care Scheduler in Derry, Londonderry
✨Tip Number 1
Get to know the company! Research the Center for Life Management and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Scheduler role. Personal connections can give you an edge!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to scheduling and client communication. Role-play with a friend or use our resources to boost your confidence and ensure you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the position. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Access to Care Scheduler in Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in scheduling and administrative roles. We want to see how your skills align with the responsibilities of the Access to Care Scheduler position, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about mental healthcare and how your background makes you a perfect fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled scheduling conflicts or administrative challenges in the past. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Center for Life Management
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Access to Care Scheduler role. Familiarise yourself with the responsibilities like scheduling appointments and collaborating with clinical teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your Communication Skills
As a Scheduler, you'll be the primary point of contact for clients. Practice how you would explain appointment processes or address client concerns. Use clear and professional language, and be ready to demonstrate your ability to communicate effectively with both clients and clinical staff.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss past experiences where you've resolved scheduling conflicts or handled administrative challenges. Think of specific examples that highlight your proactive approach and ability to maintain efficiency in a fast-paced environment.
✨Familiarise Yourself with Electronic Health Systems
Since maintaining accurate records is crucial, brush up on any electronic health record systems you've used before. If you have experience with Microsoft Office Suite, be ready to discuss how you've utilised these tools to enhance your organisational skills.
