Bilingual Customer Service Representative (497 State Street, Rochester) in Medway

The Bilingual Customer Service Representative/Receptionist will be responsible for managing the front desk, greeting visitors, answering phone calls, and handling administrative tasks to ensure smooth office operations and a welcoming environment for guests, clients, and staff members.

Duties:

• Greeting and welcoming guests, including consumers, CDPAS attendants, and the public, and directing them to the appropriate staff members.
• Answering incoming telephone calls, taking messages, transferring calls as needed, and writing electronic tickets to appropriate staff members.
• Performing tasks like scheduling appointments, managing mail, and preparing meeting rooms.
• Answering inquiries and providing assistance to visitors and clients.
• Ensuring that the reception area is clean, organized, and welcoming.
• Copying, faxing, filing, and other administrative duties as needed.
• Processing voicemails for the Pooled Trust members by using Web Office (internal software program) and calling the members back.
• Supporting activities ensuring workplace safety.
• Maintaining the highest level of confidentiality which contributes to an inclusive, accessible, and equitable work environment.

Skills:

• Proficient in written and oral language skills, bilingual in English and Spanish.
• Ability to provide friendly and helpful service to visitors and clients.
• Ability to answer and transfer calls professionally.
• Ability to maintain confidentiality as per the nature of work.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work independently with minimum supervision.

Qualifications:

• High School Diploma or General Education Degree (GED).
• One (01) year customer service and call center experience required.

Equal Employment Opportunity Statement:

The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.