At a Glance
- Tasks: Lead IT support services and enhance customer experience through effective management.
- Company: Centellic, a forward-thinking company in the tech industry.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate with diverse teams to drive innovation and service excellence.
- Why this job: Make a real impact on global IT service delivery and improve customer satisfaction.
- Qualifications: Experience in IT service management and strong leadership skills.
The predicted salary is between 50000 - 52413 £ per year.
Centellic is seeking a Service Delivery Manager in London to lead operational management and governance of IT support services delivered through the outsourced global helpdesk partner. You will own service performance, supplier accountability and customer experience across IT Operations and third-party partners.
You will collaborate with Infrastructure, InfoSec, Enterprise Services, CRM, Product & Technology to mature service delivery, establish governance, and drive improvements across people.
Global IT Service Delivery Leader employer: Centellic
Centellic is an exceptional employer that prioritises employee wellbeing and professional growth, offering a collaborative work culture where B2B sales professionals can thrive. With a generous pension scheme and various perks, employees are supported in their career development while working with leading IP brands in a dynamic environment. Located in a vibrant area, Centellic provides the perfect backdrop for building strong relationships with clients and colleagues alike.
