Centellic is seeking a Service Delivery Manager to oversee the operational management and continual improvement of IT support services delivered through the outsourced global helpdesk. You will own service performance, supplier accountability and customer experience, partnering with IT Operations and multiple business stakeholders to mature governance and insight-driven improvements.
The role focuses on building service delivery capability, implementing scalable processes, and ensuring services
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Global IT Service Delivery Lead employer: Centellic
Centellic is an exceptional employer that fosters a dynamic and collaborative work culture, particularly within the vibrant legal tech events sector. Employees benefit from comprehensive professional development opportunities, including mentorship for junior team members, and enjoy the excitement of working in a fast-paced environment that connects innovators and industry leaders. With a commitment to employee growth and a focus on impactful events, Centellic offers a rewarding career path for those looking to make a significant contribution in the legal technology space.
