At a Glance
- Tasks: Lead a team to enhance customer success and drive engagement for long-term value.
- Company: Centellic, a dynamic company in London focused on customer satisfaction.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a vibrant team with opportunities for growth and innovation.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in customer success and strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
Centellic in London is seeking an experienced Customer Success Manager – Team Lead to join our Commercial team. The role combines ownership of a small portfolio of customer accounts with leading a team of Customer Success Managers, driving retention, engagement and long-term value.
You will coach CSMs to deliver proactive onboarding, tailored success planning, health analysis and renewal support, while collaborating with Product and Sales to identify growth opportunities and ensure exceptional service.
Customer Success Team Lead — Growth & Retention employer: Centellic
Centellic is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As the EMEA B2B Subscriptions Lead, you will have access to unparalleled growth opportunities within a rapidly expanding sector, while being part of a supportive team that values your contributions. Located in a vibrant region, this role not only allows for professional development but also encourages meaningful engagement with key markets across EMEA.
