At a Glance
- Tasks: Provide training and consultancy for veterinary tech products and support customer success.
- Company: Join Cencora, a leader in veterinary and livestock production solutions.
- Benefits: Enjoy competitive benefits and opportunities for professional growth.
- Other info: Flexible working hours and travel opportunities across the UK.
- Why this job: Make a real impact in the veterinary industry while developing your skills.
- Qualifications: Background in veterinary industry and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This 9-month fixed‑term contract supports Cencora’s veterinary and livestock production solutions through the MWI Animal Health business. The role provides training, consultancy, and project management for MWIAH UK technology products and related modules. The consultant will act as the customer’s voice, assist product SMEs, and support the sales and support teams.
Responsibilities
- Provide training and consultancy support for the CPC team and all customers on MWIAH UK products, including:
- Merlin (PMS)
- MWI Pet
- Various PMS modules and third‑party integrations
- Deliver remote and on‑site support for customers’ Go‑Live following installation, including on‑site training.
- Support pre‑release testing of applications.
- Act as the voice of the customer and collaborate with product SMEs within cross‑functional squads to develop and release new products.
- Foster continuous improvement in training materials and delivery for consistency and effectiveness.
- Assist the Sales team with product demonstrations and build customer success plans.
- Assist on assigned onboarding projects, working alongside Territory Managers, National Technology Manager, and the Sales team.
- Develop consistent project communication to the customer and create/maintain accurate documentation for onboarding rollouts.
- Act as first point of contact for all product consultant team project issues/queries.
Qualifications
- Background in the veterinary industry (essential).
- Experience using Merlin PMS (valued).
- Ability to prioritize and execute tasks in a high‑pressure environment.
- Ability to work within a team‑oriented, collaborative environment.
- Strong analytical and organizational skills.
- Excellent communication and interpersonal skills, including building relationships and influencing stakeholders.
- Flexibility to travel nationwide as required.
- Availability to work evenings and weekends as required.
Benefits
Benefit offerings outside the U.S. may vary by country and will align with local market practice. Eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited. All matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com.
Customer Product Consultant employer: Centaur Services
Cencora is an exceptional employer that values its employees by fostering a collaborative and supportive work culture, particularly for those in the veterinary industry. With a focus on professional growth, the role of Customer Product Consultant offers unique opportunities for training and consultancy, ensuring that team members can thrive while making a meaningful impact in animal health. Located in the UK, Cencora provides a dynamic environment where innovation and customer success are at the forefront, making it an attractive place for passionate individuals seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Product Consultant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Centaur Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Centaur Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Product Consultant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Centaur Services.
How to prepare for a job interview at Centaur Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Centaur Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Centaur Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
